Zscaler Secure Web Security Customer Reviews 2025

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Zscaler, Inc.

Zscaler Secure Web Security

Composite Score

7.7 /10

CX Score

7.8 /10

36 Reviews

What is Zscaler Secure Web Security?

Zscaler Web Security provides unmatched security, visibility and control, going beyond the basics of web content filtering.

Company Details

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Zscaler Secure Web Security Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zscaler Secure Web Security.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

71 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+81 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zscaler Secure Web Security?

4% Negative

10% Neutral

86% Positive

Pros

Security Protects
Reliable
Enables Productivity
Performance Enhancing

Feature Ratings

Average 78

URL Filtering

URL Categorization

Bandwidth Utilization Management

Rule Based Policy Engine

SSL Scanning

Unified Management Interface

Sandboxing

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Average 75

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration

Zscaler Secure Web Security Reviews

Ajeet S.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Feb 2024

Likeliness to Recommend

10 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Nachiket P.

Role: Consultant
Industry: Consulting
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2022

Best application for Corporate Internet Security

Likeliness to Recommend

10 /10

What differentiates Zscaler Secure Web Security from other similar products?

ZScaler Web Security provides monitored internet connection and security avoids data leakage to the Cloud caused due to providing corporate data to online cloud applications by employees, and also provides minimal notifications to the end-users. The fact that all of these are provided by a single platform is what sets ZScaler Web Security apart from other similar products in the market.

What is your favorite aspect of this product?

The best thing I like about ZScaler Web Security is that it keeps my Internet browsing secure. I can safely browse the Internet without worrying about the consequences of browsing a website since ZScaler Internet security has been enabled. It warns me in case I would be entering a potentially dangerous website, and protects my system from the entry of viruses. To add to this, there are minimal notifications from ZS

What do you dislike most about this product?

There is nothing as such that I dislike in Zscaler Web Security. Though, I would like to suggest an enhancement in the visuals of the application. The current visuals are pretty plain. Maybe the visuals can be enhanced by providing a better User Interface like that of its competitors like Avira and Kaspersky. Another enhancement I would suggest is the inclusion of periodic Internet security reports for the end-user as well, to help provide transparency about the working efficiency of ZScaler Web Security.

What recommendations would you give to someone considering this product?

I would recommend all corporates to use ZScaler Web Security as it is really helpful for safe browsing of the Internet. In this day and age, it becomes difficult to understand which websites are secure and which are not. ZScaler Web Security is an intelligent tool that helps monitor data upload/download and ensures that data is not shared with unsafe websites either purposefully / by some mistake.

Pros

Performance Enhancing
Enables Productivity
Effective Service
Inspires Innovation

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jun 2022

Best in class. Vital for remote/distributed team

Likeliness to Recommend

9 /10

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Zscaler Secure Web Security

What is Zscaler Secure Web Security?

Company Details

Need Assistance?

Awards & Recognition

Zscaler Secure Web Security Ratings

84 Likeliness to Recommend

91 Plan to Renew

71 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+81 Net Emotional Footprint

How much do users love Zscaler Secure Web Security?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

URL Filtering Manages and controls websites that end users can visit. Filters unwanted websites based on URL and can support real-time reputation incl. certificate validation

URL Categorization The solution performs real-time unknown URL categorization supported by an out-of-the-box library of policies.

Bandwidth Utilization Management The solution can limit bandwidth usage by controlling uplink and downlink traffic on certain websites and time-based policies.

Rule Based Policy Engine The solution comes out of the box with a library of customizable policies covering device type, user ID, user group, and multiple attributes.

SSL Scanning Scan and monitor websites with SSL security for malicious content.

Unified Management Interface The solution allows for multi-instance deployments (hybrid, cloud and on-premise) to be managed via a single administrative interface.

Sandboxing Inspection of executable files in a protected environment to detect malicious behavior. Performs real-time analysis of web objects using browser code emulation.

Application Control The solution provides ICAP support, anti-circumvention support, and an auto-record function of all traffic session details.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Malware Detection Detects malware based on signature-based and heuristic engines

Directory Integration The solution integrates with AD or LDAP to manage web security policies in the organization.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Zscaler Secure Web Security Reviews

Ajeet S.

Likeliness to Recommend

Pros

Nachiket P.

Best application for Corporate Internet Security

Likeliness to Recommend

Pros

Best in class. Vital for remote/distributed team

Likeliness to Recommend

Pros

Title

Feature Ratings

URL Filtering

URL Categorization

Bandwidth Utilization Management

Rule Based Policy Engine

SSL Scanning

Unified Management Interface

Sandboxing

Application Control

Analytics and Reporting

Malware Detection

Directory Integration

Vendor Capability Ratings

Quality of Features

Business Value Created

Usability and Intuitiveness

Product Strategy and Rate of Improvement

Breadth of Features

Ease of IT Administration

Ease of Implementation

Vendor Support

Availability and Quality of Training

Ease of Customization

Ease of Data Integration