What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Effective Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Third-Party Integration
Secure Access
Presence IM
Centralized Management Portal
Analytics Reporting
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Zoom Workplace Reviews
- Role: Finance
- Industry: Finance
- Involvement: End User of Application
Submitted Jan 2022
Easy to use, user-friendly, available widely.
Likeliness to Recommend
Pros
- Enables Productivity
- Unique Features
- Includes Product Enhancements
- Friendly Negotiation
Parag N.
- Role: Industry Specific Role
- Industry: Engineering
- Involvement: End User of Application
Submitted Oct 2021
VOIP calling with Zoom Phone
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom phone app is seamless and with constant updates it is well secured. It is well integrated with one tap sign in apps, so no blunder of logging in.
What is your favorite aspect of this product?
I like its large user base, which makes sure we are not stuck while making calls overseas. Also, feature like integration with calendar stands it apart.
What do you dislike most about this product?
There should be more free minutes.
What recommendations would you give to someone considering this product?
It is easy with zoom, taking desk phone anywhere. One should definitely consider it.
Pros
- Helps Innovate
- Continually Improving Product
- Performance Enhancing
- Trustworthy
Laura T.
- Role: Sales Marketing
- Industry: Food and Beverage
- Involvement: End User of Application
Submitted Oct 2021
Is very simple and intuitive to use
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
* Moving seamlessly from a one-person call during the same call to a multi-party meeting. * Being allowed to organize sessions without limiting the number of members or different participants. * It has a facility with an IVR. That the administrator has already installed, and will allow the user to locate a contact to connect with.
What is your favorite aspect of this product?
* Contact with Zoom Phone is simpler and of high quality. * Provides secure contact via voice over IP for all Zoom Phone service users. * Allows other programs to import contacts. * The wallpaper is also available.
What do you dislike most about this product?
It can be very costly to price the facility. To increase the sound level of the setting, work should be done.
What recommendations would you give to someone considering this product?
Even when you're not in the office or at home, the Zoom phone allows you to stay in touch at work and at home. It's a straightforward, practical approach that boosts collaboration and enhances communication with peers.
Pros
- Performance Enhancing
- Inspires Innovation
- Client's Interest First
- Over Delivered
