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Zoom Workplace Logo Award Winner Product Badge
Zoom Workplace Logo Award Winner Product Badge
Zoom Video Communications, Inc.

Zoom Workplace

Composite Score
8.9 /10
CX Score
9.2 /10
Category
Zoom Workplace
8.9 /10

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details


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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

1% Negative
1% Neutral
98% Positive

Pros

  • Reliable
  • Efficient Service
  • Effective Service
  • Continually Improving Product

Feature Ratings

Average 84

Mobility

87

Communications

86

Web & Desktop Conferencing

86

Call Management

86

Audio Transcription

85

Third-Party Integration

83

Secure Access

83

Presence IM

82

Centralized Management Portal

82

Analytics Reporting

81

Session Border Controller

81

Vendor Capability Ratings

Average 83

Ease of Implementation

87

Business Value Created

85

Quality of Features

85

Usability and Intuitiveness

83

Ease of IT Administration

82

Ease of Customization

82

Product Strategy and Rate of Improvement

81

Breadth of Features

81

Vendor Support

81

Ease of Data Integration

80

Availability and Quality of Training

80

Zoom Workplace Reviews

Camila W.

  • Role: Industry Specific Role
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Making collaboration easier

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.

What is your favorite aspect of this product?

One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.

What do you dislike most about this product?

No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that鈥檚 due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.

What recommendations would you give to someone considering this product?

I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.

Pros

  • Enables Productivity
  • Effective Service
  • Respectful
  • Client Friendly Policies

Sophie C.

  • Role: Industry Specific Role
  • Industry: Other
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Feb 2022

Zoom meeting over the phone

Likeliness to Recommend

8 /10

What differentiates Zoom Workplace from other similar products?

It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.

What is your favorite aspect of this product?

Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.

What do you dislike most about this product?

I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.

What recommendations would you give to someone considering this product?

As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Julia H.

  • Role: Human Resources
  • Industry: Finance
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2022

Conference/meeting platform from ease of your Phon

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

You can arrange meeting from your phone in your comfort zone having all features as in the P.C. if you want more than 40 minutes meeting, you can easily join again and again after a meeting ends.

What is your favorite aspect of this product?

The video and audio quality is great in both free and paid version. It allows screen sharing so that you can share any document, file or image. It has a feature by which you can draw on the screen. Overall, it makes remote work easy.

What do you dislike most about this product?

High power consumption is a problem if you are in area in which it is difficult to recharge your device. It is good for free video calls and meetings for 40 minutes but if you want more time, you have to buy its paid version. It allows only 100 people in a meeting in its free version. Zoom phone requires very good internet connection.

What recommendations would you give to someone considering this product?

It is highly recommended if you don鈥檛 have access to a computer or a laptop and wanted to have a meeting on your phone as it has good audio and video quality even in the phone.

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

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