
What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Effective Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Third-Party Integration
Secure Access
Presence IM
Centralized Management Portal
Analytics Reporting
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Zoom Workplace Reviews

Camila W.
- Role: Industry Specific Role
- Industry: Finance
- Involvement: End User of Application
Submitted Feb 2022
Making collaboration easier
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone is an app rich in features and very reliable. It is a stable app with an extraordinary quality of videos. The mobile app has been specifically polished very well. The pricing is very reasonable and affordable.
What is your favorite aspect of this product?
One can easily bounce between the mobile app and desktop. The pricing is very reasonable and affordable. The web portal of the platform is being continuously upgraded with new, decent features coming up with every update.
What do you dislike most about this product?
No support is provided unless you are using a high-tier monthly plan. Sometimes the screen hangs or I get cut off but maybe that鈥檚 due to a connectivity issue on one of the two sides. So, this cannot be seen as a negative but it would be much better had we been able to avail the service offline.
What recommendations would you give to someone considering this product?
I recommend this app to everyone who wants to use a reliable service for communicating with people in all corners of the world. It helps to save costs by reducing many other services. Strongly recommended.
Pros
- Enables Productivity
- Effective Service
- Respectful
- Client Friendly Policies

Sophie C.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Zoom meeting over the phone
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It's been an excellent learning opportunity for me. We, however, have detailed phone logs for about the 1st time in many seasons. Zoom Phone is just amazing. It is more distinct than 4G cellphone connectivity. The application's interface is basic and easy to use. The benefits are unmatched.
What is your favorite aspect of this product?
Since they use their cellphones, our consumers appreciate them once more. Zoom Phone is ideal for anybody who is constantly on the go yet has to join a group session with a client or employee. It works on my phone, so I don't need to install the program on my computer. The audio quality is usually superb, and I seldom had any issues with it.
What do you dislike most about this product?
I am incapable to switch voice calls from my cell carrier to VOIP. It has to be setup well in advance of the conference and cannot be altered during the conference. I'd have to exit the conference and reenter it using the VOIP option. I'm hopeful that everything will become better in the near future.
What recommendations would you give to someone considering this product?
As I initially started using Zoom, its mobile application was a little sluggish, also there were some other features that required to be addressed, even Though I was encountering it at an early stage to have the edition that it currently has. Once that was rectified, Zoom now has a fantastic mobile software that I find simple and easy to use for anyone who wants to put up a short meeting and stream it practically at any moment via their mobile.
Pros
- Efficient Service
- Helps Innovate
- Continually Improving Product
- Reliable

Julia H.
- Role: Human Resources
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2022
Conference/meeting platform from ease of your Phon
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
You can arrange meeting from your phone in your comfort zone having all features as in the P.C. if you want more than 40 minutes meeting, you can easily join again and again after a meeting ends.
What is your favorite aspect of this product?
The video and audio quality is great in both free and paid version. It allows screen sharing so that you can share any document, file or image. It has a feature by which you can draw on the screen. Overall, it makes remote work easy.
What do you dislike most about this product?
High power consumption is a problem if you are in area in which it is difficult to recharge your device. It is good for free video calls and meetings for 40 minutes but if you want more time, you have to buy its paid version. It allows only 100 people in a meeting in its free version. Zoom phone requires very good internet connection.
What recommendations would you give to someone considering this product?
It is highly recommended if you don鈥檛 have access to a computer or a laptop and wanted to have a meeting on your phone as it has good audio and video quality even in the phone.
Pros
- Helps Innovate
- Reliable
- Trustworthy
- Efficient Service