What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Effective Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Third-Party Integration
Secure Access
Presence IM
Centralized Management Portal
Analytics Reporting
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Zoom Workplace Reviews
Emmy M.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2022
Video meeting functionality is beyond impressive
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Great communication portal that lets us have better team conversations with HD video calling directly via mobile. Zoom Phone is a multi-functional mobile app and it allows us to participate in video conferencing, online meetings, and screen sharing
What is your favorite aspect of this product?
Zoom Phone lets me continue with my meeting even when I don't have a great Internet connection, and very well lets me keep going without any interruption
What do you dislike most about this product?
Better integration with survey software to help us keep track of customer and employee pulse after every meeting and ensure that agendas are met throughout
What recommendations would you give to someone considering this product?
Zoom Phone is an irresistible choice as a collaboration tool for all organizations. The tool facilitates secure meeting experiences powered by high-quality video and audio
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Monika E.
- Role: Finance
- Industry: Machinery
- Involvement: End User of Application
Submitted Oct 2022
Zoom Phone is a stable app
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The Zoom Phone has has a myriad of advantage including ease of use, teleconferencing, and web conferencing. Hosts have the ability to mute participants and control who has access to the video panel
What is your favorite aspect of this product?
Zoom Phone has an HD video and HD voice with dynamic voice detection. Group meetings are conducted effortlessly wherein the host is able to screen-share from the mobile device
What do you dislike most about this product?
There should be a way to restrict on any changes by other users once I share a file on the screen or prevent how other users can manipulate files
What recommendations would you give to someone considering this product?
Stop switching apps to communicate. Zoom Phone is scalable in a few aspects, so every business can benefit from its features, no matter how big or small
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Tonia B.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2022
Effective tool for a productive global workforce
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
End-to-end encryption of your data鈥攊ncluding video, audio, and chat鈥攚hile it is in transit between my computer and Zoom鈥檚 servers
What is your favorite aspect of this product?
Zoom Phone has easy to use virtual backgrounds and automatic recording for meeting reviews or post-meeting note-taking
What do you dislike most about this product?
Zoom Phone should provide alerts that a meeting is being recorded so that attendees can opt-out if privacy is a concern
What recommendations would you give to someone considering this product?
Companies can hire across borders and employees have access to jobs thanks to video conferencing, and Zoom Phone is the best
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
