What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Effective Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Third-Party Integration
Secure Access
Presence IM
Centralized Management Portal
Analytics Reporting
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Zoom Workplace Reviews
Soumaila K.
- Role: Sales Marketing
- Industry: Utilities
- Involvement: End User of Application
Submitted Nov 2022
Innovative features
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom is without spatio-temporal constraints
What is your favorite aspect of this product?
What I love about zoom is it's ease of use
What do you dislike most about this product?
Despite its free offer of one hour of meeting, I find that the pro version is expensive especially for beginners
What recommendations would you give to someone considering this product?
Zoom is an excellent work tool that you need.
Pros
- Helps Innovate
- Reliable
- Enables Productivity
- Trustworthy
Barry C.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2022
Delightful business phone app
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom Phone offers a super clean, user-friendly interface, great customer support, and tons of features for superb video conferencing. It offers screen share with its annotations, in-conference one to one and group chat
What is your favorite aspect of this product?
With its super clean mobile app, I make and receive phone calls for our business in whichever way is most convenient for me. The nice part is, since I use the Zoom Phone to send texts, I don鈥檛 have to worry about my device鈥檚 messaging app becoming an unorganized mix of business and personal texts.
What do you dislike most about this product?
It makes sense to upgrade to Zoom Phone if the company already pays for Zoom Business Plan, but for a standalone Zoom Phone plan, its more expensive than other business phone systems
What recommendations would you give to someone considering this product?
if users need to be patched into a video conference through a mobile device, Zoom Phone is a natural choice for your video conferencing needs. Take Zoom Phone for a spin to see just how helpful a business phone can be
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Audrey L.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2022
The leading mobile app for video conferencing
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
The voice quality of Zoom Phone is much superior to that of other phone systems, and it offers better privacy and security features. Besides meetings and video calls, Zoom Phone also allows screen sharing and recording
What is your favorite aspect of this product?
Some of the great features of Zoom Phone include HD voice/video call quality, screen sharing, and text messaging in a video conference
What do you dislike most about this product?
Zoom Phone is dependent on stromg internet connection to conduct large meetings with several participants in different locations. If the connection is poor the screen sharing may break
What recommendations would you give to someone considering this product?
Zoom Phone is the best and most used video call apps. It鈥檚 a free tool and provides users with an easy way to set up calls for businesses and individuals
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
