Zoom Workplace Customer Reviews 2025

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Zoom Video Communications, Inc.

Zoom Workplace

Composite Score

8.9 /10

CX Score

9.2 /10

109 Reviews

What is Zoom Workplace?

Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.

Company Details

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Awards & Recognition

Zoom Workplace won the following awards in the Unified Communications as a Service category

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2025 Data Quadrant Champion

Latest Award, 2025

7 Top Rated Capabilities

6 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2023

2023 Data Quadrant Champion

2023

10 Top Rated Capabilities

9 Top Rated Features

2023

2022 Emotional Footprint Champion

2022

Strategy and Innovation
Service Experience
Product Impact
Contract Negotiation
Conflict Resolution

2022

2022 Data Quadrant Champion

2022

7 Top Rated Capabilities

6 Top Rated Features

2022

Zoom Workplace Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zoom Workplace.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zoom Workplace?

1% Negative

1% Neutral

98% Positive

Pros

Reliable
Efficient Service
Effective Service
Continually Improving Product

Feature Ratings

Average 84

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Third-Party Integration

Secure Access

Presence IM

Centralized Management Portal

Analytics Reporting

Session Border Controller

Vendor Capability Ratings

Average 83

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Data Integration

Availability and Quality of Training

Zoom Workplace Reviews

S B.

Role: Information Technology
Industry: Manufacturing
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Feb 2023

ease to use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

has anything to collaborate as a team

What is your favorite aspect of this product?

lots of easy ways to contact your teammember and collaborate on a project.

What do you dislike most about this product?

there's nothing I can think of

What recommendations would you give to someone considering this product?

I would recommend using this product, it will satisfy your needs!

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

Paul K.

Role: C-Level
Industry: Engineering
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

Doesn鈥檛 disappoint

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

It it very reliable

What is your favorite aspect of this product?

Contacts & communication all in one place

What do you dislike most about this product?

Not much at all

What recommendations would you give to someone considering this product?

This product is the best

Pros

Helps Innovate
Reliable
Performance Enhancing
Efficient Service

Jawad S.

Role: Consultant
Industry: Banking
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jan 2023

good features with ease of use

Likeliness to Recommend

9 /10

What differentiates Zoom Workplace from other similar products?

good features set

What is your favorite aspect of this product?

easy of management

What do you dislike most about this product?

excellent video conferencing quality

What recommendations would you give to someone considering this product?

easy to setup

Pros

Performance Enhancing
Enables Productivity
Reliable
Unique Features

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Zoom Workplace

What is Zoom Workplace?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Emotional Footprint Champion

2022 Data Quadrant Champion

Zoom Workplace Ratings

90 Likeliness to Recommend

1 Since last award

96 Plan to Renew

1 Since last award

86 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Zoom Workplace?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Mobility Integrating the mobile users' voice and real-time communications services with core enterprise communications lets them do their jobs regardless of location.

Communications Includes communication portals, secure messaging, and automated alerts.

Web & Desktop Conferencing Multi-party screen sharing, and peer-to-peer or multi-party video conferencing from any location.

Call Management CRM integration, click-to-dial, call forward/record/log and many more in one place to ensure each agent can access all the information from a single place.

Audio Transcription Transcription audio recordings into text format, providing a transcript of the recorded dialog.

Third-Party Integration Integration with business processes and workflow applications. Key goal is to reduce latency.

Secure Access Establishment of a VPN session to the internal phone system.

Presence IM Knowing the availability of users.

Centralized Management Portal Includes multiple client management, push install capability, comprehensive policies for different groups, and active directory integration and synchronization.

Analytics Reporting Monitoring and reporting tool which delivers a complete view of Unified Communications usage and associated costs.

Session Border Controller Strategically placed gateways to facilitate traffic flow conversions (such as analog to VOIP gateways and digital gateways).

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Zoom Workplace Reviews

S B.

ease to use

Likeliness to Recommend

Pros

Paul K.

Doesn鈥檛 disappoint

Likeliness to Recommend

Pros

Jawad S.

good features with ease of use

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

2
Since last award

Feature Ratings

Mobility

Communications

Web & Desktop Conferencing

Call Management

Audio Transcription

Third-Party Integration

Secure Access

Presence IM

Centralized Management Portal

Analytics Reporting

Session Border Controller

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Quality of Features

Usability and Intuitiveness

Ease of IT Administration

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Vendor Support

Ease of Data Integration

Availability and Quality of Training