
What is Zoom Workplace?
Make meaningful connections with a unified solution for meetings, team chat, whiteboard, phone, and more.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zoom Workplace?
Pros
- Reliable
- Efficient Service
- Effective Service
- Continually Improving Product
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Mobility
Communications
Web & Desktop Conferencing
Call Management
Audio Transcription
Third-Party Integration
Secure Access
Presence IM
Centralized Management Portal
Analytics Reporting
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Quality of Features
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Product Strategy and Rate of Improvement
Breadth of Features
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Zoom Workplace Reviews

George C.
- Role: Information Technology
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Feb 2023
Zoom one is possibly the best program.
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
Zoom one is possibly the best program on the market for video conferencing, this is thanks to the audiovisual quality that it offers to each of its users, the compatibility and convenience of this program make it one of the best options to bring together different people from a company regardless of the distance between them, Zoom one is a program that gives its users the ability to interact and share files on their channel respecting the original format with which it was sent, every time this program is running I am happy how close and connected I am with my coworkers.
What is your favorite aspect of this product?
The good thing and what I can take advantage of from this program is in the information to be discussed in an efficient and simple way by this means, Zoom one is a program with excellent visual quality that allows me to enjoy the image of the call as well as the audio, in each of these calls we have the enormous advantage of being able to share files and documents immediately with each of the people that make up the video conference, making communication much more interactive and managing the same files. For me it is a great advantage to have With this program in my workplace, since I am with the help of Zoom one.
What do you dislike most about this product?
It is important to mention that this program will depend a lot on a constant flow of internet to develop all its functions in its best version, we have seen many failures when our network lacks speed, so before acquiring this program it is necessary to have a good network as well as a good space in your database since this program has a large size in its software, this is perhaps one of the heaviest programs on my system.
What recommendations would you give to someone considering this product?
Zoom one is possibly the best and most popular program to make all kinds of video calls and this is thanks to the stability that it offers to all users who enjoy being connected in the cloud, the application as well as on my desktop is implemented this easily accessible program, it is worth having this program on hand since this can be the meeting point for multiple people regardless of their distance, I and each of my colleagues recommend it for the guarantee that is to enter and call with this program, it is 100% effective in each video call.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Jeff B.
- Role: Sales Marketing
- Industry: Media
- Involvement: Business Leader or Manager
Submitted Feb 2023
Very suitable for our needs and always adding more
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
It provides a solution that is compatible with a lot of integrated platforms
What is your favorite aspect of this product?
Ease of use
What do you dislike most about this product?
I would love more customization
What recommendations would you give to someone considering this product?
Explore some of the added features that are being added
Pros
- Continually Improving Product
- Reliable
- Performance Enhancing
- Inspires Innovation

Ashay S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2023
great addition to original zoom for business
Likeliness to Recommend
What differentiates Zoom Workplace from other similar products?
There are many great features including the translation into about 10+ languages and from those languages to English, it also allows to connect to zoom rooms which is a whole new experience for better engagement.
What is your favorite aspect of this product?
One of the features I like the most is the high quality transcription where you can get captions for the speaker if you are in a low network zone or can't get clear audio .
What do you dislike most about this product?
There is no issue with it product in my experience and it takes zoom to a new level.
What recommendations would you give to someone considering this product?
It is a great addition to original zoom offered especially for organizations as it offers more flexibility and easier connectivity options.
Pros
- Enables Productivity
- Trustworthy
- Unique Features
- Efficient Service