What is Zapier?
At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥� success, and as they grow, so will you.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceZapier Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Zapier.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+91 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Zapier?
Pros
- Saves Time
- Performance Enhancing
- Enables Productivity
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Real Time Integration
iPaaS
Data Security
Exception Handling and Notifications
Data Quality Profiling and Cleansing
Metadata Management
Synchronization and Replication
Data Virtualization
Administrative Features
API Management and Orchestration
Batch Integration
Vendor Capability Ratings
Quality of Features
Business Value Created
Ease of Data Integration
Ease of Implementation
Usability and Intuitiveness
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Ease of IT Administration
Availability and Quality of Training
Vendor Support
Zapier Videos
Inside Zapier: A Step-by-Step Guide to Our Interview Process
91制片厂ing Your Future at Zapier: Benefits, Growth, and Career Development
DIBE as DNA: Shaping our Product and Workplace
Remote, Together: How Zapier Thrives in a Distributed World
Life at Zapier: The Perks of a Remote-First Workplace
Your First Days at Zapier: A Global Welcome
What Our Team Loves About Recruiting at Zapier
Zapier Reviews
Tsahi L.
- Role: C-Level
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Feb 2021
Easy to integrate with virtually everything
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier are the first one that comes to mind - for both users and vendors who want to have their product in the list of integrations. This makes them the first place to look for when it comes to integrating systems via iPaaS
What is your favorite aspect of this product?
The simplicity of defining new zaps.
What do you dislike most about this product?
The lower price tiers aren't meant for heavy consumption or realtime uses.
What recommendations would you give to someone considering this product?
Try it out. It is easy to start with and reach results with.
Pros
- Enables Productivity
- Caring
- Respectful
- Transparent
Karambir Singh K.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Leader or Manager
Submitted Feb 2021
Zapier Provides an Imperfect Integration Solution
Likeliness to Recommend
What differentiates Zapier from other similar products?
Zapier provides more flexibility than software integration products such as Monday.com and Trello.
What is your favorite aspect of this product?
The ability to receive data via webhook/url, parse it, and branch based on the data received.
What do you dislike most about this product?
As someone with programming experience, I found Zapier's inability to provide basic programming features frustrating. Customer support was frustrating and it seemed that the responses may have been automated (using Zapier?).
What recommendations would you give to someone considering this product?
Be aware that their business model is task-based and the best and most advanced features (logical branching for example) are the most task-intensive. Take some time to determine the number of tasks that you need to execute for any given use case and then multiply by the number of anticipated uses to determine the total tasks per use case. Sum the task totals per use cases to determine the overall total (which should be monthly since this is how Zapier bills).
Pros
- Enables Productivity
- Includes Product Enhancements
- Continually Improving Product
- Reliable
Cons
- Inhibits Innovation
- Less Performance Enhancing
- Commodity Features
- Role: Information Technology
- Industry: Telecommunications
- Involvement: Business Leader or Manager
Submitted Jan 2021
Mediocre overhyped integration tool
Likeliness to Recommend
Pros
- Performance Enhancing
- Inspires Innovation
- Trustworthy
- Efficient Service
Cons
- Inhibits Innovation
- Slower Product Innovation
- Commodity Features
