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Zapier

Zapier

Composite Score
8.9 /10
CX Score
9.1 /10
Category
Zapier
8.9 /10

What is Zapier?

At Zapier, we鈥檙e not just making software鈥攚e鈥檙e building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You鈥檒l collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers鈥 success, and as they grow, so will you.

Company Details


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Awards & Recognition

Zapier won the following awards in the Data Integration category

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Zapier Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Zapier.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

1
Since last award

96 Plan to Renew

1
Since last award

86 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Zapier?

1% Negative
5% Neutral
94% Positive

Pros

  • Saves Time
  • Performance Enhancing
  • Enables Productivity
  • Trustworthy

Feature Ratings

Average 84

Real Time Integration

88

iPaaS

87

Data Security

84

Exception Handling and Notifications

84

Data Quality Profiling and Cleansing

83

Metadata Management

83

Synchronization and Replication

83

Data Virtualization

83

Administrative Features

83

API Management and Orchestration

83

Batch Integration

83

Vendor Capability Ratings

Average 84

Quality of Features

87

Business Value Created

87

Ease of Data Integration

87

Ease of Implementation

86

Usability and Intuitiveness

85

Ease of Customization

85

Breadth of Features

85

Product Strategy and Rate of Improvement

83

Ease of IT Administration

82

Availability and Quality of Training

79

Vendor Support

76

Zapier Videos

Zapier Reviews

Luis A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

The most powerful no-code automation software

Likeliness to Recommend

8 /10

What differentiates Zapier from other similar products?

Zapier offers a wealth of ready-to-use interfaces that may be used to automate a wide range of functions (marketing, sales, and human resources). Individual webhooks, for example, can be used to link all other systems for which there is now no interface. When just minimal integrations are required, Zapier is the right solution to use. The user interface is simple, and you may perform a test using an example.

What is your favorite aspect of this product?

Zapier allows you to link many apps and automate tasks. For example, a link between an order method and a Google sheet. The program is quite easy to use. It guides you through the process. As soon as an event record arrives, it is promptly added to a sheet. Inbound leads may be sent to Slack or straight to Salesforce. Zapier makes it simple to carry out these translations. The biggest advantage is that you don't have to manage your own IT infrastructure with servers or other similar devices, and even non-developers can manage and alter their integrations.

What do you dislike most about this product?

Zapier has a few restrictions. A branch module, for example, can only contain three branches. This problem can be solved by reinserting a branch within a branch. As a result, an integration becomes exceedingly complex and difficult to grasp. Zapier gets overly difficult and needs too many clicks to make adjustments when you need to conduct more than two or three steps with "conditional executions."

What recommendations would you give to someone considering this product?

Lead generation (e.g., LinkedIn CRM import) and nurturing procedures (e.g., automatic follow-up through email or SMS depending on deal stage and length of stay), as well as CRM automation, may all be automated (e.g. individual CRM fields that are included in other systems such as Mailchimp or Twilio trigger additional processes). Business Solutions uses Zapier, among other things, to handle control lists. Furthermore, the webhooks provide data to Zapier, which is then logged in the checklists. The advantage, in this case, is that we just needed a rudimentary connection with data field mapping.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohammad Bilawal B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2021

Great product to connect one app to another

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

It helps in connecting one app to another, its very straightforward and easy to implement

What is your favorite aspect of this product?

My favourite feature is that there is no technical or coding required to use Zapier. Its very easy to use and helps a lot when connecting apps together

What do you dislike most about this product?

I would say, that there is no mobile app connecting feature being introduced yet. Which I disliked

What recommendations would you give to someone considering this product?

If you really want your business to be innovative this product can help you do that. This product allows you to connect many apps with one another, and no special hiring is required for your company who will manage zapier as it's very easy to use.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Mohan Lal D.

  • Role: Consultant
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Sep 2021

Best Solution for Integrating Two Apps

Likeliness to Recommend

10 /10

What differentiates Zapier from other similar products?

Zapier seems to be one-stop solution for all the Integration needs, it offers integration solutions for all the marketing tools that we are using. And, it also offers integration using WebHooks. Which makes integrating Apps / Software way easier.

What is your favorite aspect of this product?

I like how you can integrate the Sofware & map the fields without knowing much about technical codes & APIs. Plus, using zapier makes things a whole lot efficient as it takes care of moving data from one app to app.

What do you dislike most about this product?

None that I dislike about Zapier, except if it could be a bit at a cheaper cost. But overall, it seems to be worth the cost.

What recommendations would you give to someone considering this product?

If you want to integrate multiple software without going too much into technical things, then go for Zapier :)

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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