What is Xero?
Xero is a global online accounting system for small businesses and their advisors.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
1
Since last award
96 Plan to Renew
83 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Xero?
Pros
- Reliable
- Respectful
- Saves Time
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Accounts Receivable Invoicing
Expense Management
Accounts Payable Purchase Orders
General Ledger Chart of Accounts
Dashboards, Analytics and Reporting
Integration APIs
Reconciliation
Cash Flow Management
Cost Revenue Tracking
Budgeting Forecasting
Project Accounting
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Quality of Features
Ease of Data Integration
Ease of IT Administration
Business Value Created
Breadth of Features
Ease of Customization
Vendor Support
Availability and Quality of Training
Product Strategy and Rate of Improvement
Xero Reviews
Eli H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Very easy to user and intuitive, does the job!
Likeliness to Recommend
What differentiates Xero from other similar products?
We he not use any other product because we evaluated other solutions and made the decision to move forward with Xera
What is your favorite aspect of this product?
Complete overview of client accounts and invoicing
What do you dislike most about this product?
nothing to tell you the truth
What recommendations would you give to someone considering this product?
If you are starting a business, then this is the best fit
Pros
- Trustworthy
- Saves Time
- Respectful
- Client Friendly Policies
Natalie M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Easy to use and implement, reporting needs work
Likeliness to Recommend
What differentiates Xero from other similar products?
Ease of use
What is your favorite aspect of this product?
The intuitiveness, makes training new staff very easy
What do you dislike most about this product?
Bespoke reports are not easy to set up and access
What recommendations would you give to someone considering this product?
Make sure your bank will link with Xero.
Pros
- Reliable
- Respectful
- Caring
- Saves Time
Cons
- Security Frustrates
- Commodity Features
- Charges for Enhancements
Charles M.
- Role: Information Technology
- Industry: Media
- Involvement: End User of Application
Submitted Sep 2023
Organizes the accounting of our entire company
Likeliness to Recommend
What differentiates Xero from other similar products?
In the vast majority of nations, Xero offers live streaming with lenders, so you don't have to worry about missing any financial transactions. Aside from the issues discussed in this review, my reason for upgrading this product is that Xero's usability and the constant updates offered by the company make the software even easier for businesses. So, the software generates brand devotion among consumers.
What is your favorite aspect of this product?
Xero relates admirably to the totality of its add-ons. To illustrate, an add-on called Receipt-Bank, this program automates expense payments by extracting the fundamental information from your payment voucher, then sends it to Xero, where a business professional will approve and charge it to you. With Xero's outstanding mobile app, you have the capacity to keep track of your earnings and payments, no need to sit in front of a computer to do so.
What do you dislike most about this product?
Xero can likewise increase freedom and tools with respect to annual accounts, which would result in more freedom and possibilities for altering common balance sheet layouts, form and presentations. It may take a bit of time for people in the rest of the planet to adapt the output of Xero to the needs of their local government.
What recommendations would you give to someone considering this product?
Across the organization, Xero is used as an accounting and finance tool, i.e. Futurebooks. With Xero, we can keep track of our users' billing account, as well as all the expenses we have made. Xero is increasingly being used to generate future strategies for the company, since the different financial statements that are generated from Xero give a very clear, brief and readable explanation of the financial position of Futurebooks.
Pros
- Helps Innovate
- Performance Enhancing
- Efficient Service
- Inspires Innovation
