Workplace from Meta Customer Reviews 2025

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Workplace from Meta

Composite Score

8.7 /10

CX Score

8.9 /10

125 Reviews

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they鈥檙e working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Awards & Recognition

Workplace from Meta won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

10 Top Rated Features

2023

2 Top Rated Capabilities

12 Top Rated Features

2022

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

4% Negative

3% Neutral

93% Positive

Pros

Respectful
Fair
Caring
Friendly Negotiation

Feature Ratings

Average 81

News Feed

Chat Capabilities

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Employee Directory

91制片厂 Page

Virtual Floor Plans

Mobile App

Employee Engagement

Discussion Forums

Vendor Capability Ratings

Average 80

Quality of Features

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

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Business Instant Messaging - Midmarket

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View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Katrina M.

Role: Human Resources
Industry: Healthcare
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Meta was too hard to get ahold of; not great

Likeliness to Recommend

2 /10

What differentiates Workplace from Meta from other similar products?

How hard it is to get ahold of someone for help!!!!

What is your favorite aspect of this product?

How easy it is to use essentially

What do you dislike most about this product?

Not being able to get ahold of anyone for help and then going round in circles

What recommendations would you give to someone considering this product?

To not use it; they outsource and you cannot get anyone to help

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Merryl N.

Role: Operations
Industry: Telecommunications
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2023

Great product

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

Easy to use the product and always effecient

What is your favorite aspect of this product?

Easy to use the product and very efficient

What do you dislike most about this product?

I do not dislike anything as this product is great

What recommendations would you give to someone considering this product?

Easy to use the product and very efficient. Anyone can use this product

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Akarsh A.

Role: Information Technology
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2023

Good product when you work in Enterprise

Likeliness to Recommend

10 /10

What differentiates Workplace from Meta from other similar products?

It was just like all the products but when you work with facebook, or meta as a client or in the company you always need to communicate with "Workplace with meta" the differnet is there is internally narrating tool and you can easily contact with facebook where facebook internally use their employees to connect for it was very good while you work with facebook, The central notice board is a change in the workplace from meta and it was good messanging system.

What is your favorite aspect of this product?

The CentralNotice board is a good from all the other system it was very much good and favorite for me you can recommend and perfectly you also like the same.

What do you dislike most about this product?

Nothing was dislike , this was very good product and compite with others.

What recommendations would you give to someone considering this product?

Yes i highly recommend to client side enterprise side to use in workplace from meta for enterprise version.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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Workplace from Meta

What is Workplace from Meta?

Company Details

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Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

Workplace from Meta Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Chat Capabilities Chat connects everybody and brings rich functionality to messaging with the ability to create polls and surveys, send files, automate tasks or share location.

Live Video Capabilities Live video capabilities lets you create high-quality live events with features such as screen sharing, automatic captioning, Q&As, and live-stream metrics.

Instant Messaging Real-time, text-based communication between two or more people

Diversity and Inclusion Ensures everyone has an authentic voice and builds community at work, which includes the ability to add gender pronouns, skin-tones and name pronunciation.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

91制片厂 Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Virtual Floor Plans The app mimics a physical workspace setting by allowing users to enter virtual rooms.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Workplace from Meta Reviews

Katrina M.

Meta was too hard to get ahold of; not great

Likeliness to Recommend

Pros

Merryl N.

Great product

Likeliness to Recommend

Pros

Akarsh A.

Good product when you work in Enterprise

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

News Feed

Chat Capabilities

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Employee Directory

91制片厂 Page

Virtual Floor Plans

Mobile App

Employee Engagement

Discussion Forums

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support