Workplace from Meta Customer Reviews 2025

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Workplace from Meta

Composite Score

8.7 /10

CX Score

8.9 /10

125 Reviews

What is Workplace from Meta?

Workplace (sunsetting 2025) is a communication tool that connects everyone in your company, even if they鈥檙e working remotely. Use familiar features like Groups, Chat, Rooms and Live video broadcasting to get people talking and working together.

Company Details

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Awards & Recognition

Workplace from Meta won the following awards in the Digital Workplace category

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2025 Data Quadrant Champion

Latest Award, 2025

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

2024 Data Quadrant Champion

2024

0 Top Rated Capabilities

7 Top Rated Features

2024

2 Top Rated Capabilities

10 Top Rated Features

2023

2 Top Rated Capabilities

12 Top Rated Features

2022

Workplace from Meta Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Workplace from Meta.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

96 Plan to Renew

1
Since last award

83 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+90 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Workplace from Meta?

4% Negative

3% Neutral

93% Positive

Pros

Respectful
Fair
Caring
Friendly Negotiation

Feature Ratings

Average 81

News Feed

Chat Capabilities

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Employee Directory

91制片厂 Page

Virtual Floor Plans

Mobile App

Employee Engagement

Discussion Forums

Vendor Capability Ratings

Average 80

Quality of Features

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support

Also Featured in...

Business Instant Messaging - Enterprise

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View Workplace from Meta in this category (opens in a new tab)

Business Instant Messaging - Midmarket

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View Workplace from Meta in this category (opens in a new tab)

Workplace from Meta Reviews

Andrea C.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Apr 2022

Great Communication Tool

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

The social side of the platform. It enables to be more in contact and engaged with the teammates everywhere they are (especially in this historic moment)

What is your favorite aspect of this product?

Ease of use (everyone has a Facebook account and knows how to use FB), available for desktop and mobile devices, good conference tool built-in

What do you dislike most about this product?

Poor third party integrations (out of Meta products). Search needs some improvements

What recommendations would you give to someone considering this product?

If you need a good communication tool, easy to use and great for conference call, try this tool

Pros

Inspires Innovation
Appreciates Incumbent Status
Helps Innovate
Continually Improving Product

Kara B.

Role: Industry Specific Role
Industry: Media
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

It's Facebook for work! Thumbs up

Likeliness to Recommend

9 /10

What differentiates Workplace from Meta from other similar products?

It adds a sense of familiarity because most of us have already used Facebook in our personal lives. This platform is like a private Facebook for you and your co-workers. Very useful for collaborating and checking in on workflow.

What is your favorite aspect of this product?

Its familiarity. It makes it very easy to jump right in.

What do you dislike most about this product?

Nothing at this time

What recommendations would you give to someone considering this product?

Go for it! It's a great product for team collaboration.

Pros

Reliable
Performance Enhancing
Enables Productivity
Helps Innovate

Gon莽alo R.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Mar 2022

Easy to use, excellent product

Likeliness to Recommend

8 /10

What differentiates Workplace from Meta from other similar products?

Similar interface with Facebook, which most people are already used to see and interact

What is your favorite aspect of this product?

The similarity with Facebook

What do you dislike most about this product?

In the mobile version, you have to install 2 different apps, one for chat only

What recommendations would you give to someone considering this product?

Very easy to use and helps collaboration between colleagues

Pros

Unique Features
Helps Innovate
Reliable
Enables Productivity

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Workplace from Meta

What is Workplace from Meta?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Data Quadrant Champion

Workplace from Meta Ratings

86 Likeliness to Recommend

96 Plan to Renew

1 Since last award

83 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+90 Net Emotional Footprint

How much do users love Workplace from Meta?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

News Feed A display of recent activity relevant to users. Can include notices, events, or work activities such as completed tasks, projects, or recently edited documents.

Chat Capabilities Chat connects everybody and brings rich functionality to messaging with the ability to create polls and surveys, send files, automate tasks or share location.

Live Video Capabilities Live video capabilities lets you create high-quality live events with features such as screen sharing, automatic captioning, Q&As, and live-stream metrics.

Instant Messaging Real-time, text-based communication between two or more people

Diversity and Inclusion Ensures everyone has an authentic voice and builds community at work, which includes the ability to add gender pronouns, skin-tones and name pronunciation.

Employee Directory Employees can browse a searchable directory containing job titles and contact information of co-workers, or identify candidates for collaboration.

91制片厂 Page A landing page that the user views upon launching the app. This may include announcements and the news feed, and may be customizable by the end user.

Virtual Floor Plans The app mimics a physical workspace setting by allowing users to enter virtual rooms.

Mobile App Android and iOS app that users can download.

Employee Engagement Provides ability to solicit and measure employee engagement feedback.

Discussion Forums Users can create posts on a browseable message board. Other users can reply to the posts in an open-discussion conversation thread visible to other users.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Business Instant Messaging - Enterprise

Business Instant Messaging - Midmarket

Workplace from Meta Reviews

Andrea C.

Great Communication Tool

Likeliness to Recommend

Pros

Kara B.

It's Facebook for work! Thumbs up

Likeliness to Recommend

Pros

Gon莽alo R.

Easy to use, excellent product

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

News Feed

Chat Capabilities

Live Video Capabilities

Instant Messaging

Diversity and Inclusion

Employee Directory

91制片厂 Page

Virtual Floor Plans

Mobile App

Employee Engagement

Discussion Forums

Vendor Capability Ratings

Quality of Features

Ease of IT Administration

Breadth of Features

Usability and Intuitiveness

Ease of Implementation

Ease of Customization

Availability and Quality of Training

Ease of Data Integration

Business Value Created

Product Strategy and Rate of Improvement

Vendor Support