Wix Customer Reviews 2025 | Digital Experience

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Wix.com

Wix

Composite Score

8.6 /10

CX Score

8.8 /10

228 Reviews

What is Wix?

Wix.com is a leading cloud-based development platform with millions of users worldwide. We make it easy for everyone to create a beautiful, professional web presence. Promote your business, showcase your art, set up an online shop or just test out new ideas. The Wix website builder has everything you need to create a fully personalized, high-quality free website.

Company Details

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Awards & Recognition

Wix won the following awards in the Digital Experience - Midmarket category

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2025 Data Quadrant Champion

Latest Award, 2025

1 Top Rated Capabilities

8 Top Rated Features

Latest Award, 2025

2024 Emotional Footprint Champion

2024

2024 Data Quadrant Champion

2024

9 Top Rated Capabilities

9 Top Rated Features

2024

2023 Emotional Footprint Champion

2023

5 Top Rated Capabilities

6 Top Rated Features

2023

3 Top Rated Capabilities

1 Top Rated Features

2022

Wix Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Wix.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

91 Plan to Renew

1
Since last award

84 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Wix?

4% Negative

5% Neutral

91% Positive

Pros

Enables Productivity
Reliable
Performance Enhancing
Continually Improving Product

Feature Ratings

Average 83

Standard Templates

Social Media Integration

Web Publishing Capabilities

Management Interface

Content Repository

Content Workflow Management

Content Security

Analytics and Reporting

E-Commerce Integration

Multi Channel Support

Digital Asset Management

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration

Also Featured in...

AI Graphic Design

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Wix Reviews

Nandhu S.

Role: Information Technology
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted May 2021

Amazing website creator with fantastic features

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Most easy to use website builder Artificial Design Intelligence provides the best design by answering some of the questions Newsletters and video making tool are the best It handles everything from design to newsletters email campaigns etc.

What is your favorite aspect of this product?

Plenty of font options. ADI suggestions are the best which reduces most of the effort. Music player Integration

What do you dislike most about this product?

Some of the features like SEO and google indexing are bit costlier. Customer support can be increased.

What recommendations would you give to someone considering this product?

Best suitable for beginners. Prototypes can be made easily as well as efficiently.

Pros

Continually Improving Product
Performance Enhancing
Trustworthy
Caring

aaron b.

Role: Information Technology
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2021

Superb platform for website building.

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

Wix is a great working platform for it is intuitive, customizable and easy to use.

What is your favorite aspect of this product?

It has many features and resources that make it easy to design and develop websites.

What do you dislike most about this product?

The only drawback is that at times the service and support team is at times inconvenient in responding.

What recommendations would you give to someone considering this product?

It's a tool worth counting on because it has incredibly impressive features for website building and developing.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

MEET U.

Role: Student Academic
Industry: Education
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted May 2021

wix easy to use but it is costly

Likeliness to Recommend

9 /10

What differentiates Wix from other similar products?

in wix logo maker wix give multiple option for individual logo

What is your favorite aspect of this product?

in wix we can create menu as per our requirement and its give multiple menu design. in wix can add hover easily.

What do you dislike most about this product?

in free wix its give limited container or fix container size we can not customize that container size

What recommendations would you give to someone considering this product?

wix is best for creating logo

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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What is Wix?

Company Details

Need Assistance?

Awards & Recognition

2025 Data Quadrant Champion

2024 Emotional Footprint Champion

2024 Data Quadrant Champion

2023 Emotional Footprint Champion

Wix Ratings

86 Likeliness to Recommend

91 Plan to Renew

1 Since last award

84 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Wix?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Standard Templates The solution provides the ability to use standard pre-made website designs, which help to simplify the process of building web presence.

Social Media Integration The solution provides support for social property and content creation management, as well as social media analytics.

Web Publishing Capabilities The ability to build and upload websites, update the associated webpages, and post content online.

Management Interface Advanced management interface functionality for enterprises that perform frequent refreshes of their site, perhaps through a syndication or publication process.

Content Repository Database of content with an associated set of data management, ability to search, and access methods allowing application-independent access to the content.

Content Workflow Management The ability to enable editorial or authorship workflows on content within the platform.

Content Security The ability to integrate existing security protocols and technologies, SSO, and Role-based permissions. Support for content filtering integration

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

E-Commerce Integration Includes payment and multiple design options, website security, online support, and integrated shipping.

Multi Channel Support Integration with email, telephone, and live chat, and with self-service and social media.

Digital Asset Management Controls non-text assets such as images and video clips; includes advanced DAM functionality for product marketing.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

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AI Graphic Design

Wix Reviews

Nandhu S.

Amazing website creator with fantastic features

Likeliness to Recommend

Pros

aaron b.

Superb platform for website building.

Likeliness to Recommend

Pros

MEET U.

wix easy to use but it is costly

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Standard Templates

Social Media Integration

Web Publishing Capabilities

Management Interface

Content Repository

Content Workflow Management

Content Security

Analytics and Reporting

E-Commerce Integration

Multi Channel Support

Digital Asset Management

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Ease of Customization

Breadth of Features

Quality of Features

Ease of IT Administration

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Data Integration