What is Upland PSA?
Upland PSA transforms the way services organizations deliver projects from the first interaction with their customers to ongoing customer success. With robust timesheet and expense capture, project and workforce management, customer billing and project financials, Upland PSA gives you more with proposal automation, knowledge management, and customer sentiment, helping you put the spotlight on the customer to deliver better customer outcomes, starting from Day 1.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
100 Plan to Renew
76 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Upland PSA?
Pros
- Respectful
- Fair
- Altruistic
- Includes Product Enhancements
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Process Automation
Reporting
Resource Management
Team Collaboration
Security
Project Management
Business Process Analysis (BPA)
Time Management
Task Management and Workflow
Knowledgebase
Auditability
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of IT Administration
Breadth of Features
Ease of Data Integration
Ease of Customization
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Upland PSA Reviews
Hitesh G.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Upland PSA for project management
Likeliness to Recommend
What differentiates Upland PSA from other similar products?
As a user for me Upland PSA offered me variety of project management tools, including project planning, resource management, and time tracking, all in one platform that saved my time a lot.
What is your favorite aspect of this product?
User friendly interface, all tools for project management at one place and multiple project integration.
What do you dislike most about this product?
Upland is not known to many. I feel the marketing of this platform is poor.
What recommendations would you give to someone considering this product?
It works as an alternative to tools like jita and devops.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
ABHA S.
- Role: Student Academic
- Industry: Education
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Helpful tool for managing complex projects
Likeliness to Recommend
What differentiates Upland PSA from other similar products?
Upland PAS is great for managing multiple projects at once. It makes it easy to track progress, control budgets, and keep everything organized.
What is your favorite aspect of this product?
I like how it shows clear reports and dashboards. It helps in making quick decisions and staying on top of deadlines.
What do you dislike most about this product?
The system can feel a bit outdated, and it takes some time to get used to all the features
What recommendations would you give to someone considering this product?
Start with the basic features and gradually explore the advanced tools. Also, use the available support resources to make the learning process easier
Pros
- Helps Innovate
- Reliable
- Unique Features
- Efficient Service
Prashant S.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Mar 2025
Upland PSA Review
Likeliness to Recommend
What differentiates Upland PSA from other similar products?
The tool is easy to use and includes all the essential features you'd expect from a time tracking tool, such as the ability to add attachments and comments to your time entries. I also like that it displays only one week at a time, making it simpler to log your work.
What is your favorite aspect of this product?
As a project management tool, it's excellent and brings together a variety of features that can significantly streamline your business processes, particularly in task management.
What do you dislike most about this product?
Some modules don't function properly across different browsers.
What recommendations would you give to someone considering this product?
Its simplicity combined with powerful functionality makes it incredibly easy to use.
Pros
- Continually Improving Product
- Performance Enhancing
- Efficient Service
- Inspires Innovation
