TeamViewer Remote Customer Reviews 2025

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TeamViewer

TeamViewer Remote

Composite Score

8.9 /10

CX Score

9.1 /10

285 Reviews

What is TeamViewer Remote?

Tech defects, system errors, and software queries result in costly downtime, but even if IT issues are unavoidable, slow response times are not. With TeamViewer Remote, you can securely connect to your IT systems from any location to provide seamless support in an instant.

Company Details

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Awards & Recognition

TeamViewer Remote won the following awards in the Web and Video Conferencing - Enterprise category

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11 Top Rated Capabilities

10 Top Rated Features

2024

7 Top Rated Capabilities

7 Top Rated Features

2023

8 Top Rated Capabilities

9 Top Rated Features

2022

TeamViewer Remote Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on TeamViewer Remote.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

94 Plan to Renew

2
Since last award

88 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+91 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love TeamViewer Remote?

2% Negative

4% Neutral

94% Positive

Pros

Respectful
Acts with Integrity
Transparent
Enables Productivity

Feature Ratings

Average 87

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Average 83

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization

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Enterprise Mobile Management

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TeamViewer Remote Screenshots

TeamViewer Remote Videos

TeamViewer Remote Reviews

Nicolas R.

Role: Information Technology
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Standard and basic product

Likeliness to Recommend

7 /10

What differentiates TeamViewer Remote from other similar products?

Easy to implement for the free version

What is your favorite aspect of this product?

Good communication channel within the company

What do you dislike most about this product?

No clear roadmap on new product features

What recommendations would you give to someone considering this product?

Consider your requirements and other communication software functionnal coverage

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Cons

Commodity Features
Less Efficient Service
Slower Product Innovation

Vikas R.

Role: Operations
Industry: Engineering
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Apr 2022

TeamViewer Review

Likeliness to Recommend

9 /10

What differentiates TeamViewer Remote from other similar products?

Ease of access Security Portability

What is your favorite aspect of this product?

The security and ease of access are my favorite aspects of the product.

What do you dislike most about this product?

The cost model of the app, and the inability of connecting with someone who is on a lower version then you.

What recommendations would you give to someone considering this product?

Try to learn the demo version software before buying the real deal

Pros

Enables Productivity
Efficient Service
Altruistic
Friendly Negotiation

Leslie H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Apr 2022

Great features, makes it easy to connect

Likeliness to Recommend

10 /10

What differentiates TeamViewer Remote from other similar products?

Really great screen share capabilities

What is your favorite aspect of this product?

really fast and easy to connect with.

What do you dislike most about this product?

nothing to say here not really

What recommendations would you give to someone considering this product?

Just to be mindful of how many steps it takes to connect teams.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

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What is TeamViewer Remote?

Company Details

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Awards & Recognition

TeamViewer Remote Ratings

89 Likeliness to Recommend

1 Since last award

94 Plan to Renew

2 Since last award

88 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+91 Net Emotional Footprint

How much do users love TeamViewer Remote?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

File Transfer File transfer services

Screen Share Ability to share a computer screen for viewing by web conference participants

Audio Conferencing VoIP Voice conferencing through a web conference bridge

Virtual Whiteboard Whiteboard application that enables drawing and diagramming

Keyboard Mouse Control Host can grant or remove control

Audio Conferencing Call in Bridge Voice conferencing through a PSTN conference bridge

Video Conferencing Interactive video conferencing using a webcam

Application Share Ability to share a single application only for viewing by web conference participants

Audio Controls Ability to control the participation of attendees' audio, including muting functions

Instant Messaging Real-time, text-based communication between two or more people

Facilitator Functions Features that assist with meeting facilitation, including raising hand or voting buttons

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

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Remote Support

Enterprise Mobile Management

TeamViewer Remote Screenshots

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TeamViewer Remote Videos

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TeamViewer Remote Reviews

Nicolas R.

Standard and basic product

Likeliness to Recommend

Pros

Cons

Vikas R.

TeamViewer Review

Likeliness to Recommend

Pros

Leslie H.

Great features, makes it easy to connect

Likeliness to Recommend

Pros

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Title

1
Since last award

2
Since last award

Feature Ratings

File Transfer

Screen Share

Audio Conferencing VoIP

Virtual Whiteboard

Keyboard Mouse Control

Audio Conferencing Call in Bridge

Video Conferencing

Application Share

Audio Controls

Instant Messaging

Facilitator Functions

Vendor Capability Ratings

Ease of Implementation

Ease of IT Administration

Usability and Intuitiveness

Quality of Features

Business Value Created

Ease of Data Integration

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Ease of Customization