
What is Smartsheet?
Smartsheet is the best way to plan, track, automate, and report on work, enabling you to move from idea to impact 鈥 fast.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
97 Plan to Renew
1
Since last award
86 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+93 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Smartsheet?
Pros
- Transparent
- Fair
- Acts with Integrity
- Helps Innovate
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Collaboration
Planning and Scheduling
Workflow Management
Document Management
Resource Management
Time & Expense Tracking
Dependency and Milestone Tracking
Reporting
Budget Management
Hierarchical Task Management
Mobile Access
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Ease of Customization
Ease of IT Administration
Breadth of Features
Usability and Intuitiveness
Ease of Data Integration
Business Value Created
Availability and Quality of Training
Product Strategy and Rate of Improvement
Vendor Support
Also Featured in...
Project Portfolio Management - Enterprise
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Project Portfolio Management - Midmarket
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Task Management
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Smartsheet Reviews

Richard S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Nov 2024
Automating processes during project management
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
Process automation has led us to close new businesses, add our team to new projects, and innovate in the different areas of our company. The team now coordinates much more efficiently since we have the collaboration functions, scalability of the sheets, automated data collection, customization, and configuration, all of which is a compendium of possibilities for saving time, money, and has even allowed us to improve our annual ROI. Another positive point is the ease of carrying out collaborative work as a team, this being a fundamental part of our daily work to follow the workflow and coordinate the parts of our teams in the departments.
What is your favorite aspect of this product?
Smartsheet has allowed us to manage our projects and follow a line of work very efficiently from day one. It provides an interface packed with tools that has allowed us to automate work processes, from information collection, data analysis and report preparation, which is a comprehensive management of different work projects. Smartsheet is an easy-to-use platform, our work team has easily adapted to each function and any new features from the support team and the support material provided in its library have been the necessary support to improve and facilitate our navigation on the platform.
What do you dislike most about this product?
Our work team has adapted perfectly to the functions provided by Smartsheet, it has facilitated our work, it has been easy to use, it has automated various processes, integrated our work team and even customer support has always been attentive. Every part of the platform has been exactly what we needed, so I can't find any negative aspects to highlight; when something fails, an update is always there to fix it.
What recommendations would you give to someone considering this product?
I understand that with so many tools, Smartsheet can become an overwhelming tool, but it provides each and every one of the possibilities to correctly understand the function of the entire platform. My recommendation is to get more information about the entire function and thus facilitate the integration process.
Pros
- Reliable
- Performance Enhancing
- Trustworthy
- Unique Features
Rupa S.
- Role: Information Technology
- Industry: Healthcare
- Involvement: End User of Application
Submitted Sep 2024
Excellent product that has automated our workflow
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
It has all the capabilities of an excel sheet but is a smarter version of it. Saves a lot of time if I had to do things in the excel otherwise
What is your favorite aspect of this product?
Its very easy to use, easy to setup workflows. Sharing and collaboration is easy.
What do you dislike most about this product?
Setting up complicated workflows takes a bit of time. Error messages also need to be improved on.
What recommendations would you give to someone considering this product?
Its an easy tool and will save you a lot of time if at present you are spending lot of time capturing data in sheets.
Pros
- Performance Enhancing
- Trustworthy
- Unique Features
- Appreciates Incumbent Status

Abdullah D.
- Role: Operations
- Industry: Technology
- Involvement: End User of Application
Submitted Sep 2024
Help Streamline projects and increase productivity
Likeliness to Recommend
What differentiates Smartsheet from other similar products?
What I have found as the most useful tool in Smartsheet is that the project management tools are extremely user-friendly. Also, the flexibility -whether managing small tasks or complex projects, Smartsheet's customizable workflows, real-time collaboration, and seamless integrations make it easy to tailor to any team's needs. The advanced reporting and dashboard capabilities provide valuable insights, and the platform scales effortlessly as projects grow. Overall, Smartsheet has been great! It boosts efficiency and enhances team communication, making it an indispensable tool for managing projects and driving productivity.
What is your favorite aspect of this product?
Smartsheet has made automating our teams day-to-day manual processes easy!
What do you dislike most about this product?
There is a bit of a learning curve with SmartSheet - it took me a minute to get used to it and getting to use it everyday. Though, SmartSheet is always there to help. Anytime I've ever had a question I can either ask SS directly or go onto the many forums where the question is likely to have been asked already.
What recommendations would you give to someone considering this product?
Smarsheet is very powerful project and task management tool. It helps streamlines processes and make business operations flow smooth and hassle free.
Pros
- Continually Improving Product
- Reliable
- Enables Productivity
- Unique Features