What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
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Feature Ratings
Reporting
Integrated Knowledge Management
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Mahwish S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Robust suite of features for comprehensive IT
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Unified platform, Service Automation, capability of Configuration and Customization and Cloud-Based Architecture
What is your favorite aspect of this product?
ServiceNow offers a unified platform that integrates various ITSM processes, such as incident management, problem management, change management, and more. This integration helps organizations streamline their IT service delivery and management processes.
What do you dislike most about this product?
While ServiceNow is praised for its flexibility, the complexity of implementation can be a challenge. The customization options and wide range of features may require substantial effort and expertise to set up properly, leading to longer implementation times.
What recommendations would you give to someone considering this product?
Recognize that ServiceNow has a comprehensive set of features, and there may be a learning curve for users. Develop a training plan to ensure that your team is equipped to effectively use the platform. Implement change management strategies to facilitate a smooth transition.
Pros
- Over Delivered
- Helps Innovate
- Continually Improving Product
- Trustworthy
YuvaTheja E.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Nov 2023
One of the best tools for IT Service Management
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Incident Managment is one of key aspects to maintain customer/ user relationship, timely resolution will give good customer Feeback and enable us to do better. Firstly, it's easy to navigate as the user interface is very Userfriendly and responsive. Second, the APIs are easily invokable and customizable to be used in other tools and for automation purposes.
What is your favorite aspect of this product?
Filtering options and queries are wonderful value additions as we can directly fetch the incidents bound for our team and easily track them.
What do you dislike most about this product?
There are some limitations in terms of customization, but I won't consider that as a dislike.
What recommendations would you give to someone considering this product?
I had been one of the happy users of this product. It really saves a lot of time for me and my team. I can frankly say it's one of the best tools in the market for incident/change request management. I definitely recommend this to all.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Enables Productivity
- Role: Consultant
- Industry: Engineering
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2023
Fantastic product
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
