What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
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Feature Ratings
Reporting
Integrated Knowledge Management
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Abhishek S.
- Role: Operations
- Industry: Consulting
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2025
Powerful ITSM Solution with Room for AI-Driven.
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow IT Service Management stands out due to its unified platform, AI-powered automation, strong integration capabilities, and low-code/no-code customization. Unlike many competitors, it offers a native CMDB, proactive problem management, and seamless ITIL alignment. Its workflow automation and AI-driven insights enhance efficiency, making it a top choice for large enterprises seeking scalability and flexibility.
What is your favorite aspect of this product?
Its powerful automation and AI-driven workflows streamline IT processes, reducing manual effort and improving efficiency. The unified platform also ensures seamless integration across ITSM, CMDB, and other ServiceNow modules.
What do you dislike most about this product?
The complex implementation and steep learning curve can be challenging, especially for new users. Additionally, licensing costs can be high, making it less accessible for smaller organizations.
What recommendations would you give to someone considering this product?
Assess your needs, invest in training, leverage automation, start small and scale, ensure integration, and consider expert guidance for smooth implementation.
Pros
- Reliable
- Unique Features
- Effective Service
- Inspires Innovation
Justice E.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2025
For Service
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Seamless.
What is your favorite aspect of this product?
User Experience
What do you dislike most about this product?
Too many features
What recommendations would you give to someone considering this product?
You might like it
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Ayush S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2025
Fantastic cloud based platform
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
I have not used any other similar product but I think the simpler UI is the best feature that can differentiate this product from others.
What is your favorite aspect of this product?
Drag and drop fearure in Flow diagram is my favourite along with easy incident management.
What do you dislike most about this product?
Nothing as of now that I dislike about this product.
What recommendations would you give to someone considering this product?
If anyone wants to work on such cloud based product do give it a try. worth trying.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
