What is ServiceNow IT Service Management?
IT organizations want to deliver innovative business solutions, not spend time looking after infrastructure. And business users want services to be just as convenient as the ones they use in their personal lives. Our ITSM solutions give you end-to-end visibility into processes and infrastructure through a single system of record for IT. This enables you to consolidate and automate service management processes, increase efficiency, lower costs, and devote more time to innovating and creating the consumer-like self-service experience that users expect.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
98 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow IT Service Management?
Pros
- Reliable
- Enables Productivity
- Respectful
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Reporting
Integrated Knowledge Management
Service Catalog
End User Self Serve
Multi-Site Functionality
End User Support Solutions
Technician Administration
Systems Management Integration
Integration With IT Tools
Business Application Integration
Multi Device Capability
Vendor Capability Ratings
Breadth of Features
Quality of Features
Business Value Created
Ease of Data Integration
Ease of IT Administration
Ease of Implementation
Vendor Support
Product Strategy and Rate of Improvement
Availability and Quality of Training
Ease of Customization
Usability and Intuitiveness
ServiceNow IT Service Management Reviews
Julio Cesar M.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Oct 2023
Easy to use, but needs some improve
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
The speed of the interface is for me what makes the difference from other solutions
What is your favorite aspect of this product?
The ease of self-service
What do you dislike most about this product?
Lack of integration with some IT tools
What recommendations would you give to someone considering this product?
Review and compare, and have the scope of the tool defined
Pros
- Trustworthy
- Client Friendly Policies
- Fair
- Altruistic
Satyajit C.
- Role: Information Technology
- Industry: Retail
- Involvement: IT Leader or Manager
Submitted Sep 2023
Best product got ITSM without any doubt!!
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
Easy to use and great reporting capabelitites
What is your favorite aspect of this product?
This is built completely in clound and there is no platform dependancy.
What do you dislike most about this product?
Its bit expensive.
What recommendations would you give to someone considering this product?
Great product. Even it is epensive. Go for it.
Pros
- Effective Service
- Caring
- Saves Time
- Reliable
Cons
- Vendor Friendly Policies
Kofi A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Aug 2023
Superb ServiceNow
Likeliness to Recommend
What differentiates ServiceNow IT Service Management from other similar products?
ServiceNow has a total package for service management. Incident are easily linked to assets. Change Request are easily linked to Assets and you can easily read the history of tickets.
What is your favorite aspect of this product?
I love the fact that you can build your own reports and make analysis. It made it easier for my weekly report. Unlike the current SysAid we use, which you will have to ask vendor to build most customized reports at a cost.
What do you dislike most about this product?
May be I did not take time to experience a dislike of the product
What recommendations would you give to someone considering this product?
It is the best ITSM product i have ever used
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
