
What is ServiceNow CMDB?
ServiceNow Configuration Management Database (CMDB) gives you crucial information about your digital services and the infrastructure that supports them. It enables your key operational processes, helping you to predict, prevent, and resolve service outages, minimize the risk of changes, and respond quickly to end users. And, as CMDB evolves seamlessly into ServiceNow Service Graph鈥攖he ServiceNow next-generation system of record鈥攊t becomes even more mission critical.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
89 Likeliness to Recommend
100 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+97 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love ServiceNow CMDB?
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Auto-Discovery
Integrations
Analytics and Reporting
Auditing
Role-Based Access
License Management
Predictive Analytics
CI Attribute Detailing
Assign Dispositions
Dependency Mapping
Vendor Capability Ratings
Ease of Customization
Business Value Created
Ease of Data Integration
Breadth of Features
Ease of Implementation
Usability and Intuitiveness
Product Strategy and Rate of Improvement
Vendor Support
Quality of Features
Availability and Quality of Training
Ease of IT Administration
ServiceNow CMDB Reviews

Bughtha Prakash R.
- Role: Operations
- Industry: Engineering
- Involvement: Vendor Management and Renewal
Submitted May 2024
Service Now - Easy to use tool
Likeliness to Recommend
What differentiates ServiceNow CMDB from other similar products?
It has great interface with easy to use tool and it keeps track of all our CAF (Contract Approval Form) which are going to expire and gives us notification on date. It also provides us report for all contracts and helps us to understand workflow accordingly.
What is your favorite aspect of this product?
Reporting of CAF's and tracking of CAF's.
What do you dislike most about this product?
Nothing to dislike.
What recommendations would you give to someone considering this product?
I would suggest others to use this products and get most of the services.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Rohit R.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Likeliness to Recommend
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Efficient Service
- Role: Operations
- Industry: Consulting
- Involvement: IT Leader or Manager
Submitted Feb 2024
Integration-wise, it is a beast!
Likeliness to Recommend
Pros
- Enables Productivity
- Unique Features
- Security Protects
- Helps Innovate