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What is Salesforce Starter?
Sell more at record speed with Starter (formerly Sales Cloud Essentials) 鈥� and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.
Company Details
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Get AssistanceSalesforce Starter Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Starter?
Pros
- Reliable
- Performance Enhancing
- Altruistic
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Mobile
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Collaboration
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Customization
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Quality of Features
Ease of IT Administration
Salesforce Starter Reviews
Patrick C.
- Role: C-Level
- Industry: Insurance
- Involvement: Business Leader or Manager
Submitted Dec 2020
Not Intuitive or Easy to Use
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
It is an open architecture product that needs someone to create an individualized CRM. It is great if someone has greater needs than mine but it is very costly to have a third party create your CRM. So, for me, open architecture was not necessary or convenient but, for a bigger company with greater needs it is probably a great product.
What is your favorite aspect of this product?
I really do not have one.
What do you dislike most about this product?
There was an inconvenient customer service experience that is not in the U.S. and it can take up to 48 hours for someone to call you back. This process was for the upgrade in customer service. It was not convenient or efficient if I had a quick question. It was not convenient because i never knew when they would call me back. So, if i was on an appointment or on a call and could not answer, I had to go through the process all over again to get a simple questions answered.
What recommendations would you give to someone considering this product?
It is generally for larger companies that wish to spend thousands of dollars to have a third party consultant to create the CRM. It is generally not for the smaller company wishing to use the product immediately. They have an "out of the box" CRM for the financial industry but this too needed additional tailoring to make it work. Much of the CRM was not using financial industry terms but was set up for the general users that may use it in manufacturing or other industries.
Pros
- Continually Improving Product
- Helps Innovate
- Reliable
- Performance Enhancing
Cons
- Less Effective Service
- Less Caring
- Wastes Time
John H.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: Business Leader or Manager
Submitted Feb 2021
Great product, bit hard to build reports at first
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
Ease of use, clarity of reports
What is your favorite aspect of this product?
speed to integrate new data and get good info from existing data
What do you dislike most about this product?
fix the E-mail address glitch
What recommendations would you give to someone considering this product?
good product - will assist you in managing clients and accounts
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Unique Features
