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What is Salesforce Starter?
Sell more at record speed with Starter (formerly Sales Cloud Essentials) 鈥� and leave data entry in the dust. With Salesforce, speed, intelligence, and personalization doesn't stop at the desktop. Access and update your data anytime with the Salesforce mobile app. Easily follow up on leads, identify key contacts, and more. See an easy, customizable view of of all your sales details in Lightning, the latest version of Salesforce.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
88 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Starter?
Pros
- Reliable
- Performance Enhancing
- Altruistic
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Sales Management
Lead Management
Mobile
Activity and Workflow Management
Account and Contact Management
Customer Service Management
Analytics and Reporting
Collaboration
Marketing Management
Quote Contract and Proposal
Telephony and Call Center Management
Vendor Capability Ratings
Ease of Customization
Business Value Created
Usability and Intuitiveness
Breadth of Features
Ease of Implementation
Availability and Quality of Training
Product Strategy and Rate of Improvement
Ease of Data Integration
Vendor Support
Quality of Features
Ease of IT Administration
Salesforce Starter Reviews
Chris C.
- Role: Vendor Management
- Industry: Healthcare
- Involvement: Vendor Management and Renewal
Submitted Jan 2022
Intimidating for Reps to fully grasp the product.
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
It's essentially an industry standard - this product was implemented before I started at the company, but speaking with other friends from other companies, it seems that this is the go-to CRM platform.
What is your favorite aspect of this product?
My favourite aspect of the platform is the visibility you get from very specific metrics on how you and your team is performing. Things are customizable so that you can really cater the metrics to what your team is looking for. The dashboards are pretty and give you quick visuals at a glance. It's also fantastic to have something that easily integrates with other business apps. We've had no troubles integrating things like ZoomInfo and Outreach onto the platform.
What do you dislike most about this product?
It is an intimidating platform and quite difficult to wrap your head around at the start. Also, because the app is so technical, it almost feels like the more you learn about Salesforce, the more questions/confusion you have. Also, in terms of user friendliness, it doesn't seem accessible out of the box - we (and other companies I've spoken to) actually needed to hire a Salesforce specialist onto our team to build this out for us. So not only did we purchase Salesforce, but we also needed to spend more money and hire someone specific to build this out for us.
What recommendations would you give to someone considering this product?
It's useful and helps provide you important business metric, but it will also frustrate you, so make sure you know what you're getting yourself into! It's as complicated as you want/need to make it.
Pros
- Saves Time
- Efficient Service
- Effective Service
- Caring
Cons
- Less Productive
- Slower Product Innovation
- Leverages Incumbent Status
Masood A.
- Role: Operations
- Industry: Telecommunications
- Involvement: End User of Application
Submitted Dec 2021
Fantastic product
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
Visualization
What is your favorite aspect of this product?
user friendly
What do you dislike most about this product?
Integration with other data source
What recommendations would you give to someone considering this product?
Enhanced feature
Pros
- Continually Improving Product
- Caring
- Altruistic
- Helps Innovate
Stephen H.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2021
salesforce is like no other platform on the market
Likeliness to Recommend
What differentiates Salesforce Starter from other similar products?
most powerful system on the planet for a sales team
What is your favorite aspect of this product?
the endless development options
What do you dislike most about this product?
lightning is not as good as we would like
What recommendations would you give to someone considering this product?
cost and time are needed in order for this to work
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
