Salesforce Sales Cloud Professional Customer Reviews 2025

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Salesforce.com Inc

Salesforce Sales Cloud Professional

Composite Score

8.0 /10

CX Score

8.1 /10

79 Reviews

What is Salesforce Sales Cloud Professional?

The all-new Sales Cloud CRM software allows you to be more efficient, more productive, more everything than ever before as it allows you to close more deals, accelerate productivity, get more leads and make more insightful decisions.

Company Details

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Awards & Recognition

Salesforce Sales Cloud Professional won the following awards in the Customer Relationship Management - Midmarket category

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5 Top Rated Capabilities

2 Top Rated Features

Latest Award, 2025

Product Impact

2025

3 Top Rated Capabilities

3 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Product Impact

2024

2023 Data Quadrant Champion

2023

6 Top Rated Capabilities

4 Top Rated Features

2023

2022 Data Quadrant Champion

2022

3 Top Rated Capabilities

5 Top Rated Features

2022

Salesforce Sales Cloud Professional Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Sales Cloud Professional.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+82 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Sales Cloud Professional?

4% Negative

10% Neutral

86% Positive

Pros

Helps Innovate
Respectful
Reliable
Fair

Feature Ratings

Average 83

Sales Management

Analytics and Reporting

Collaboration

Lead Management

Activity and Workflow Management

Marketing Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Average 81

Breadth of Features

Ease of Data Integration

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support

Also Featured in...

Lead Management

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Salesforce Sales Cloud Professional Reviews

tulika g.

Role: Information Technology
Industry: Banking
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Mar 2024

Fantastic product

Likeliness to Recommend

10 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

The amazing UI

What is your favorite aspect of this product?

CUSTOMER SUPPORT IS AMAZING

What do you dislike most about this product?

The product listing is little messy

What recommendations would you give to someone considering this product?

Highly recommended

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Bryson H.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2025

expectations are key

Likeliness to Recommend

7 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

The ability to slice and dice data how you like and integrate a bunch of different data sources.

What is your favorite aspect of this product?

All of the integrations out of the box and the ability to build custom integrations

What do you dislike most about this product?

The time it tkaes to implement

What recommendations would you give to someone considering this product?

Just be honest and realistic with your expectations. This is an enterprise software, so you'll need a lot of resources and time to get something like this off the ground.

Pros

Performance Enhancing
Reliable
Enables Productivity
Helps Innovate

Cons

Less Efficient Service
Less Effective Service
Vendor Friendly Policies

Carrie W.

Role: C-Level
Industry: Government
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted May 2025

Steep learning, Strong Potential

Likeliness to Recommend

4 /10

What differentiates Salesforce Sales Cloud Professional from other similar products?

Salesforce Sales Cloud Professional definitely has every feature you could dream of - it just requires a lot of training on how to use it proficiently.

What is your favorite aspect of this product?

Process management

What do you dislike most about this product?

The learning curve to use it and be able to use it well enough for it to actually benefit your company/organization/agency/etc...

What recommendations would you give to someone considering this product?

Really take the time to learn how to use it well!

Pros

Fair
Helps Innovate
Trustworthy
Inspires Innovation

Cons

Less Productive
Less Performance Enhancing
Security Frustrates

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Salesforce Sales Cloud Professional

What is Salesforce Sales Cloud Professional?

Company Details

Need Assistance?

Awards & Recognition

2024 Emotional Footprint Champion

2023 Data Quadrant Champion

2022 Data Quadrant Champion

Salesforce Sales Cloud Professional Ratings

86 Likeliness to Recommend

1 Since last award

96 Plan to Renew

83 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+82 Net Emotional Footprint

How much do users love Salesforce Sales Cloud Professional?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Activity and Workflow Management Text or code-based and visual workflow designers.

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Lead Management

Salesforce Sales Cloud Professional Reviews

tulika g.

Fantastic product

Likeliness to Recommend

Pros

Bryson H.

expectations are key

Likeliness to Recommend

Pros

Cons

Carrie W.

Steep learning, Strong Potential

Likeliness to Recommend

Pros

Cons

Most Popular Salesforce Sales Cloud Professional Comparisons

HubSpot Sales Hub

Zoho CRM

Pipedrive

monday.com

SugarCRM

Sage CRM

Title

1
Since last award

1
Since last award

Feature Ratings

Sales Management

Analytics and Reporting

Collaboration

Lead Management

Activity and Workflow Management

Marketing Management

Account and Contact Management

Customer Service Management

Telephony and Call Center Management

Quote Contract and Proposal

Mobile

Vendor Capability Ratings

Breadth of Features

Ease of Data Integration

Business Value Created

Quality of Features

Ease of IT Administration

Ease of Implementation

Ease of Customization

Product Strategy and Rate of Improvement

Usability and Intuitiveness

Availability and Quality of Training

Vendor Support