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Salesforce Chatter Logo Award Winner Product Badge
Salesforce Chatter Logo Award Winner Product Badge
Salesforce.com Inc

Salesforce Chatter

Composite Score
8.6 /10
CX Score
8.8 /10
Category
Salesforce Chatter
8.6 /10

What is Salesforce Chatter?

Connect every employee with files, data, and experts 鈥 anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.

Company Details


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Awards & Recognition

Salesforce Chatter won the following awards in the Employee Communications category

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Salesforce Chatter Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Salesforce Chatter.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

96 Plan to Renew

1
Since last award

79 Satisfaction of Cost Relative to Value

2
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Salesforce Chatter?

6% Negative
6% Neutral
88% Positive

Pros

  • Fair
  • Performance Enhancing
  • Enables Productivity
  • Inspires Innovation

Feature Ratings

Average 83

News Feeds, Alerts & Notifications

88

Mobile

86

Single Sign-On (SSO)

85

Surveys and Polling

83

Intranet

82

Employee Directory

81

Application Integration

81

Instant Messaging

80

Newsletter Creation

79

Emergency Notification

79

Rewards Recognition

77

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Vendor Support

83

Usability and Intuitiveness

82

Ease of IT Administration

82

Ease of Customization

81

Availability and Quality of Training

81

Quality of Features

80

Ease of Data Integration

80

Business Value Created

80

Product Strategy and Rate of Improvement

78

Breadth of Features

78

Salesforce Chatter Reviews

Alok S.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Effective Collaboration, Pricey for Small Business

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter stands out from other similar products due to its tight integration with the Salesforce CRM platform. This integration enables seamless communication and collaboration alongside customer data, making it a powerful tool for sales and support teams. Additionally, its robust features for file sharing, groups, and real-time updates enhance team productivity and streamline workflows, setting it apart in the market.

What is your favorite aspect of this product?

Chatter functionality in CRM

What do you dislike most about this product?

UI can be improved

What recommendations would you give to someone considering this product?

Improve UI Add some more feature like add some automation and suggestions.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Abhishek J.

  • Role: Information Technology
  • Industry: Energy
  • Involvement: IT Development, Integration, and Administration
Validated Review
Verified Reviewer

Submitted Sep 2023

User-friendly, though somewhat expensive.

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter is a special tool because it works really well with another program called Salesforce CRM, which many businesses use. It's mainly meant for businesses, so it helps them work together better. It keeps your information safe, gives you updates as things happen, and lets you change how it works to fit your needs. You can use it on your phone, and it also helps you see how well things are going with some special tools. Plus, it can connect with lots of other helpful programs. All of this makes it easier for teams to get things done and talk to each other.

What is your favorite aspect of this product?

Access from mobile Application, task and reminders, Real-Time feeds and file sharing.

What do you dislike most about this product?

Bit costly for org to put into consideration

What recommendations would you give to someone considering this product?

Be mindful of the cost of Chatter, especially if it's a significant investment for your organization. Evaluate whether the benefits and ROI justify the expense. Keep up-to-date with updates and new features released by Salesforce for Chatter. These updates can enhance functionality and offer new opportunities for improving collaboration.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Ashlee B.

  • Role: Sales Marketing
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Sep 2023

Quickly and Easily communicate with your team

Likeliness to Recommend

10 /10

What differentiates Salesforce Chatter from other similar products?

Salesforce Chatter has been an invaluable tool for my team in staying in contact and collaborating effectively on essential accounts, opportunities, and renewals. This feature has revolutionized how we communicate and work together within our organization. One of the standout features of Salesforce Chatter is its real-time communication capabilities. It allows team members to instantly post updates, ask questions, and share relevant information. This real-time communication has eliminated the need for countless emails and the back-and-forth that often accompanies them. As a result, we have been able to respond to impo

What is your favorite aspect of this product?

My favorite aspect of Salesforce Chatter, as described in my review, is its ability to facilitate real-time communication and collaboration within your team. This feature lets you stay connected with team members on essential accounts, opportunities, and renewals, enabling rapid information exchange and efficient decision-making. The convenience of having a centralized hub for discussions, the ability to tag team members, and mobile accessibility may also be aspects you particularly appreciate, as they contribute to streamlining your workflow and making it more effective.

What do you dislike most about this product?

There isn't anything at the moment that I dislike.

What recommendations would you give to someone considering this product?

1. **Embrace Real-Time Communication:** Encourage others to utilize Salesforce Chatter's real-time communication capabilities fully. Stress the importance of using it for quick updates, questions, and information sharing. 2. **Centralize Discussions:** Recommend using Salesforce Chatter as a centralized hub for all accounts, opportunities, and renewal discussions. Emphasize how this can streamline communication and make it easier to keep track of critical detail

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

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