
What is Salesforce Chatter?
Connect every employee with files, data, and experts 鈥 anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Ease of Data Integration
Business Value Created
Product Strategy and Rate of Improvement
Breadth of Features
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Salesforce Chatter Reviews

Alok S.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Sep 2023
Effective Collaboration, Pricey for Small Business
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter stands out from other similar products due to its tight integration with the Salesforce CRM platform. This integration enables seamless communication and collaboration alongside customer data, making it a powerful tool for sales and support teams. Additionally, its robust features for file sharing, groups, and real-time updates enhance team productivity and streamline workflows, setting it apart in the market.
What is your favorite aspect of this product?
Chatter functionality in CRM
What do you dislike most about this product?
UI can be improved
What recommendations would you give to someone considering this product?
Improve UI Add some more feature like add some automation and suggestions.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Abhishek J.
- Role: Information Technology
- Industry: Energy
- Involvement: IT Development, Integration, and Administration
Submitted Sep 2023
User-friendly, though somewhat expensive.
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter is a special tool because it works really well with another program called Salesforce CRM, which many businesses use. It's mainly meant for businesses, so it helps them work together better. It keeps your information safe, gives you updates as things happen, and lets you change how it works to fit your needs. You can use it on your phone, and it also helps you see how well things are going with some special tools. Plus, it can connect with lots of other helpful programs. All of this makes it easier for teams to get things done and talk to each other.
What is your favorite aspect of this product?
Access from mobile Application, task and reminders, Real-Time feeds and file sharing.
What do you dislike most about this product?
Bit costly for org to put into consideration
What recommendations would you give to someone considering this product?
Be mindful of the cost of Chatter, especially if it's a significant investment for your organization. Evaluate whether the benefits and ROI justify the expense. Keep up-to-date with updates and new features released by Salesforce for Chatter. These updates can enhance functionality and offer new opportunities for improving collaboration.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Ashlee B.
- Role: Sales Marketing
- Industry: Technology
- Involvement: Business Leader or Manager
Submitted Sep 2023
Quickly and Easily communicate with your team
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce Chatter has been an invaluable tool for my team in staying in contact and collaborating effectively on essential accounts, opportunities, and renewals. This feature has revolutionized how we communicate and work together within our organization. One of the standout features of Salesforce Chatter is its real-time communication capabilities. It allows team members to instantly post updates, ask questions, and share relevant information. This real-time communication has eliminated the need for countless emails and the back-and-forth that often accompanies them. As a result, we have been able to respond to impo
What is your favorite aspect of this product?
My favorite aspect of Salesforce Chatter, as described in my review, is its ability to facilitate real-time communication and collaboration within your team. This feature lets you stay connected with team members on essential accounts, opportunities, and renewals, enabling rapid information exchange and efficient decision-making. The convenience of having a centralized hub for discussions, the ability to tag team members, and mobile accessibility may also be aspects you particularly appreciate, as they contribute to streamlining your workflow and making it more effective.
What do you dislike most about this product?
There isn't anything at the moment that I dislike.
What recommendations would you give to someone considering this product?
1. **Embrace Real-Time Communication:** Encourage others to utilize Salesforce Chatter's real-time communication capabilities fully. Stress the importance of using it for quick updates, questions, and information sharing. 2. **Centralize Discussions:** Recommend using Salesforce Chatter as a centralized hub for all accounts, opportunities, and renewal discussions. Emphasize how this can streamline communication and make it easier to keep track of critical detail
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing