What is Salesforce Chatter?
Connect every employee with files, data, and experts 鈥� anywhere, anytime. With Chatter, connect, engage, and motivate employees to work efficiently regardless of their role or location. Collaborate on sales opportunities, service cases, campaigns, and projects with embedded apps and custom actions.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
84 Likeliness to Recommend
96 Plan to Renew
1
Since last award
79 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+89 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Salesforce Chatter?
Pros
- Fair
- Performance Enhancing
- Enables Productivity
- Inspires Innovation
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
News Feeds, Alerts & Notifications
Mobile
Single Sign-On (SSO)
Surveys and Polling
Intranet
Employee Directory
Application Integration
Instant Messaging
Newsletter Creation
Emergency Notification
Rewards Recognition
Vendor Capability Ratings
Ease of Implementation
Vendor Support
Usability and Intuitiveness
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Quality of Features
Business Value Created
Ease of Data Integration
Breadth of Features
Product Strategy and Rate of Improvement
Also Featured in...
Salesforce Chatter Reviews
Sagar J.
- Role: Sales Marketing
- Industry: Finance
- Involvement: End User of Application
Submitted Mar 2024
Good platform to have employees work together
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
the fact that conversations take place in the salesforce environment eliminates any confusion that may occur. For example, using an external tool to communicate on certain accounts can lead to confusion especially for companies with high volumes of accounts. It's hard to remember so many things. Chatter ensures everyone is on the same page. Love that about it.
What is your favorite aspect of this product?
Largely used for service tickets and potential churn accounts, it helps put great minds together to resolve the issue at hand. It's helped retain businesses that were at high risk.
What do you dislike most about this product?
Not a fan of its user design, may be some work to be done there. Also, lack of awareness amongst teams. I have noticed most folks do not know what the chatter can do which means the tool is not used to its full potential.
What recommendations would you give to someone considering this product?
If you have a CRM, having chatter is recommended to retain existing business and create newer opportunities. Just get it if you are in the biz where people are involved.
Pros
- Reliable
- Helps Innovate
- Performance Enhancing
- Enables Productivity
Ayush K.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Mar 2024
Best communication software
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Salesforce chatter has a better UI experience compared to other products. easy to use and access.
What is your favorite aspect of this product?
we can quickly share any files or documents with the colleagues and can have a chat with them as well can have a call.
What do you dislike most about this product?
Not any specific dislike thing I found in Salesforce chatter.
What recommendations would you give to someone considering this product?
sure! you can consider this product, It's really good!
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Beth B.
- Role: Consultant
- Industry: Not for Profit
- Involvement: End User of Application
Submitted Feb 2024
Great product!
Likeliness to Recommend
What differentiates Salesforce Chatter from other similar products?
Our entire team relies heavily on Salesforce as a whole, and because we are all using it, it makes it that much easier to all interact with the Chatter feature. The notifications are a big help for when others have weighed in or there's an outstanding comment or issue.
What is your favorite aspect of this product?
The notifications. They let me know when I need to respond to something that's outstanding.
What do you dislike most about this product?
The only downside is when team members don't fully embrace the functionality of it or pay attention to notifications, so that's not really a fault of the service.
What recommendations would you give to someone considering this product?
Salesforce Chatter has been a tremendously helpful tool for our team to communicate with one another across multiple sites, share information and resources and has helped streamline communication.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Trustworthy
