RocketLane Customer Reviews 2025 | Professional Services Automation

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Rocketlane

RocketLane

Composite Score

8.9 /10

CX Score

9.1 /10

39 Reviews

What is RocketLane?

Rocketlane is an AI-powered PSA and delivery platform purpose-built for services teams that brings together every piece of your services business: projects, time tracking, finances, workforce management, and client collaboration. From project plans to timesheets to invoices鈥攜ou can finally manage everything in one place. With real-time visibility into delivery health, margins, and utilization, Rocketlane helps you scale operations, improve profitability, and deliver consistent client outcomes. Rocketlane is trusted by leading companies like Glean, nCino, Coursera, HealthEZ, and Konami. Visit this page to explore more- https://rocketlane.com/industry/it-consultancy-psa-platform

Company Details

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RocketLane Ratings

Real user data aggregated to summarize the product performance and customer experience.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+94 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love RocketLane?

3% Negative

10% Neutral

87% Positive

Pros

Fair
Acts with Integrity
Helps Innovate
Trustworthy

Feature Ratings

Average 86

Billing

Expense Detail Tracking

Resource Management

Process Automation

Reporting

Team Collaboration

Project Management

Agile Project Management

Auditability

Business Process Analysis (BPA)

Time Management

Vendor Capability Ratings

Average 83

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created

RocketLane Reviews

Nikolas P.

Role: Consultant
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jun 2025

Excellent system

Likeliness to Recommend

9 /10

What differentiates RocketLane from other similar products?

It's highly satisfying

What is your favorite aspect of this product?

My favorite aspect is that the system is scalable and stable allowing you to plan, build projects easily. It connects with varies systems for effective project productivity.

What do you dislike most about this product?

I have nothing to comment on it.

What recommendations would you give to someone considering this product?

I only recommend the system to individuals or businesses with bulky tasks.

Pros

Reliable
Unique Features
Efficient Service
Effective Service

Pallavi G.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Jun 2025

The software can do more. Can add more relevant fr

Likeliness to Recommend

9 /10

What differentiates RocketLane from other similar products?

No used any other product

What is your favorite aspect of this product?

The customer chat

What do you dislike most about this product?

No proper visibility of new chats/ notifications

What recommendations would you give to someone considering this product?

The easy of use, all in one platform

Pros

Respectful
Security Protects
Helps Innovate
Continually Improving Product

Cons

Under Delivered

Role: C-Level
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jun 2025

Great UI and good features

Likeliness to Recommend

7 /10

Pros

Saves Time
Trustworthy
Efficient Service
Caring

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RocketLane

What is RocketLane?

Company Details

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RocketLane Ratings

91 Likeliness to Recommend

100 Plan to Renew

89 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+94 Net Emotional Footprint

How much do users love RocketLane?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Billing Includes invoice management, time capture, and expense tracking.

Expense Detail Tracking Expense information related to the expense, including reason, attendees, project and/or client information, and whether an expense is re-billable to a client.

Resource Management Define and manage skillsets and align to specific blueprints/workshops, easily adjust and delete bookings based on resource utilization and staffing needs

Process Automation Supports process design with a point-and-click interface that lets user build processes

Reporting Straightforward data storage with ability to create any reports easily.

Team Collaboration Allows multiple users to comment on, mark-up, annotate, or edit a document. Provides team sites, workspaces or other landing areas that enhance productivity.

Project Management Plan all resources needed to execute projects

Agile Project Management Running agile projects using sprints and backlog management as well as story points for estimation.

Auditability All changes to contracts are fully audit-trailed to improve controls

Business Process Analysis (BPA) Contains a template library with version control to understand and improve process efficiency.

Time Management Includes time tracking or recording, automatic timer, and timesheets.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

RocketLane Reviews

Nikolas P.

Excellent system

Likeliness to Recommend

Pros

Pallavi G.

The software can do more. Can add more relevant fr

Likeliness to Recommend

Pros

Cons

Great UI and good features

Likeliness to Recommend

Pros

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Title

Feature Ratings

Billing

Expense Detail Tracking

Resource Management

Process Automation

Reporting

Team Collaboration

Project Management

Agile Project Management

Auditability

Business Process Analysis (BPA)

Time Management

Vendor Capability Ratings

Ease of IT Administration

Ease of Customization

Availability and Quality of Training

Ease of Implementation

Usability and Intuitiveness

Breadth of Features

Ease of Data Integration

Quality of Features

Product Strategy and Rate of Improvement

Vendor Support

Business Value Created