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Compliance and Security

Ensures that the legal data and documents are protected from unauthorized access, modification, or disclosure, and adheres to the relevant law in place

Reporting and Analytics

The solution provides the ability to create metrics-driven dashboards and reports showing unique visitors, click-through, conversions, payments etc.

SaaS Subscription Model

Software as a service; software licensing and delivery model in which software is centrally hosted and delivered online via a subscription

Case Management

The solution provides the ability to create, manage, annotate, route and close service (or other cases). Claims resolution tracking.

Workflow Automation

Offers a rules and routing engine to automate business workflows

Document Drafting

Automated tools to assist in creating legal documents, leveraging templates and AI to ensure accuracy and compliance.

Contract Lifecycle Management

Systems that handle the lifecycle of agreements, from initial drafting and negotiation to execution and post-execution management

Document Management

Includes features such as check-in/check-out and versioning controls on documents and artifacts.

Time Tracking and Billing

The software helps accurately track the time spent on different tasks and cases for billing purposes.

Contract Review

The use of software tools and technologies to automatically review, interpret, and extract meaningful information from documents.

Business Value Created

Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration

Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness

End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Quality of Features

Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Product Strategy and Rate of Improvement

Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features

Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training

Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation

Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Customization

Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Ease of IT Administration

This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Vendor Support

The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.