Prisma SASE Customer Reviews 2025

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Palo Alto Networks

Prisma SASE

Composite Score

7.7 /10

CX Score

8.1 /10

24 Reviews

What is Prisma SASE?

Prisma SASE is the secure foundation for agile, cloud-enabled organizations. Prisma SASE converges best-of-breed security with best-of-breed next-gen SD-WAN into the cloud-delivered platform. It consolidates multiple point products, including ZTNA, Cloud SWG, CASB, FWaaS, and SD-WAN, into a single integrated service, reducing network and security complexity while increasing organizational agility. Prisma SASE secures all apps used by your hybrid workforce, regardless of whether users are remote, mobile, or working from a branch office. Our proven cloud-delivered security services leverage ML-powered threat prevention.

Company Details

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Awards & Recognition

Prisma SASE won the following awards in the Secure Access Service Edge category

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3 Top Rated Capabilities

1 Top Rated Features

Latest Award, 2025

2 Top Rated Capabilities

3 Top Rated Features

2024

2023 Data Quadrant Champion

2023

3 Top Rated Capabilities

4 Top Rated Features

2023

Prisma SASE Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Prisma SASE.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

1
Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+97 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Prisma SASE?

0% Negative

0% Neutral

100% Positive

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Feature Ratings

Average 80

Cloud Access Security Broker (CASB)

Network Sandboxes

Zero Trust

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Remote Browser Isolation (RBI)

Enablement for Security Teams

SD-WAN

Viable Alternative VS Traditional MPLS

Data Analytics / BI / AI

Web Application and API Protection (WAAP)

Vendor Capability Ratings

Average 78

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration

Also Featured in...

Security Service Edge

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Prisma SASE Reviews

Karan G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

A Robust Solution for Remote Locations

Likeliness to Recommend

10 /10

What differentiates Prisma SASE from other similar products?

Prisma Access is a security solution that offers a full spectrum of security services, including advanced threat prevention, advanced URL filtering, DNS security, and sandboxing. What differentiates it from other similar products is its ability to protect remote locations with its FWaaS.

What is your favorite aspect of this product?

My favorite aspect of Prisma Access is its ability to protect remote locations from even the most sophisticated threats. This provides peace of mind knowing that even the remote users are secured.

What do you dislike most about this product?

One downside is that it could be more user-friendly during the initial setup and configuration process.

What recommendations would you give to someone considering this product?

I would recommend Prisma Access to organizations with a distributed workforce, specifically those with remote locations. Its FWaaS capabilities, along with its full spectrum of security services, make it a robust and effective solution for protecting remote users and locations.

Pros

Helps Innovate
Reliable
Performance Enhancing
Enables Productivity

Prachi D.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Jan 2023

Prisma Access: A Powerful Tool for SaaS Security

Likeliness to Recommend

9 /10

What differentiates Prisma SASE from other similar products?

Prisma Access is a security solution that offers powerful SaaS security posture management capabilities. It stands out from other similar products with its integrated Next-Generation CASB that combines inline and API-based controls, contextual policies, and access level determination for sensitive information.

What is your favorite aspect of this product?

One of my favorite aspects of Prisma Access is its ability to rapidly discover and regain control over all SaaS applications, which makes it easy to manage and secure access to these apps.

What do you dislike most about this product?

The only downside I found is that the initial setup and configuration process may be a bit complicated.

What recommendations would you give to someone considering this product?

I would recommend Prisma Access to organizations that need a comprehensive and effective solution for securing their SaaS applications. Its powerful posture management capabilities, combined with its integrated Next-Generation CASB and single, unified platform, make it a top choice in the market.

Pros

Helps Innovate
Reliable
Performance Enhancing
Trustworthy

MuthuKaruppasamy R.

Role: Consultant
Industry: Energy
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jan 2023

This product has lots of feature to compute

Likeliness to Recommend

10 /10

What differentiates Prisma SASE from other similar products?

This product has lots of feature to connect from different locations and different compute world to get into the enterprise and cloud network

What is your favorite aspect of this product?

Stability and easy access to the product

What do you dislike most about this product?

Need frequent evolution on the software based on the business and end users requirements

What recommendations would you give to someone considering this product?

Good product to purchase in the current different compute world environment

Pros

Reliable
Performance Enhancing
Enables Productivity
Unique Features

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Prisma SASE

What is Prisma SASE?

Company Details

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Awards & Recognition

2023 Data Quadrant Champion

Prisma SASE Ratings

89 Likeliness to Recommend

1 Since last award

100 Plan to Renew

81 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+97 Net Emotional Footprint

How much do users love Prisma SASE?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud Access Security Broker (CASB) Intermediary between an organization's users and one or more cloud services, allowing the enforcement of certain types of security policies in the cloud.

Network Sandboxes Sandboxes聽are used to safely execute suspicious code without risking harm to the host device or聽network.

Zero Trust Provides features that enable a zero trust architecture, including device authentication and user contextual risk based authentication.

Firewall as a Service (FWaaS) Next-generation firewall capabilities that include web filtering, advanced threat protection, intrusion prevention system, and Domain Name System security.

Secure Web Gateway (SWG) Protects corporate users and networks from web-based malware, controls employee behavior on the Internet, and helps prevent data loss.

Remote Browser Isolation (RBI) Separate your users' web browsing activity from the local network and its infrastructure, preventing browser-based attacks on the network.

Enablement for Security Teams Enablement for Security to know the layers of protection deployed and not just rely on the carrier to only provide the connection.

SD-WAN Separates the data and control plane from its hardware, virtualizing the network.聽

Viable Alternative VS Traditional MPLS Organizations may want to migrate away from traditional MPLS and leverage a platform to provision convergence and flexibility regarding deployment of security.

Data Analytics / BI / AI Integration of capability to mine data from incoming sources (SIEM, logs, vulnerability tools, threat databases, etc) in real-time and apply rules.

Web Application and API Protection (WAAP) Provides protective capabilities that leverage effective web request inspection prior to reaching the API such as Next-Gen WAF, RASP, DDoS etc.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Also Featured in...

Security Service Edge

Prisma SASE Reviews

Karan G.

A Robust Solution for Remote Locations

Likeliness to Recommend

Pros

Prachi D.

Prisma Access: A Powerful Tool for SaaS Security

Likeliness to Recommend

Pros

MuthuKaruppasamy R.

This product has lots of feature to compute

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Cloud Access Security Broker (CASB)

Network Sandboxes

Zero Trust

Firewall as a Service (FWaaS)

Secure Web Gateway (SWG)

Remote Browser Isolation (RBI)

Enablement for Security Teams

SD-WAN

Viable Alternative VS Traditional MPLS

Data Analytics / BI / AI

Web Application and API Protection (WAAP)

Vendor Capability Ratings

Breadth of Features

Vendor Support

Product Strategy and Rate of Improvement

Availability and Quality of Training

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Business Value Created

Ease of Implementation

Ease of Data Integration