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What is Oracle CX Sales?
Oracle Customer Experience (CX) offers a connected suite of applications that goes beyond traditional CRM to help you create, manage, serve, and nurture lasting customer relationships. 91制片厂 a complete view of your customer and their every interaction鈥攏o matter how, when, where, or with whom they engage. Empower your entire business to deliver exceptional customer experiences鈥攆rom acquisition to retention鈥攁nd everything in between.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
82 Likeliness to Recommend
94 Plan to Renew
80 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+87 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Oracle CX Sales?
Pros
- Respectful
- Reliable
- Inspires Innovation
- Security Protects
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Lead Management
Sales Management
Telephony and Call Center Management
Customer Service Management
Analytics and Reporting
Activity and Workflow Management
Marketing Management
Account and Contact Management
Quote Contract and Proposal
Collaboration
Mobile
Vendor Capability Ratings
Ease of Implementation
Business Value Created
Usability and Intuitiveness
Quality of Features
Ease of Data Integration
Vendor Support
Breadth of Features
Ease of IT Administration
Ease of Customization
Availability and Quality of Training
Product Strategy and Rate of Improvement
Oracle CX Sales Reviews
Sahil S.
- Role: Sales Marketing
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2022
Great Sales lifecycle product.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Few features like customer data management, sales lifecycle tracking, vendor and quote management along with the reporting features it provides makes it a great product to use ahead of any other sales product.
What is your favorite aspect of this product?
Customised reporting options is my favorite aspect.
What do you dislike most about this product?
The integration with any other sales software is not very easy. Also, the development team needs to work on the UI of the product as it seems to be a bit outdated.
What recommendations would you give to someone considering this product?
Overall it is a great product to be used for order processing, management and tracking.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Rahul S.
- Role: Finance
- Industry: Retail
- Involvement: Business Leader or Manager
Submitted Dec 2022
Fantastic product
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Oracle CRM has a fantastic user interface. Tracking records and activities are displayed on the dashboard. It easily communicates with other sales applications. Everything is intended for CXS
What is your favorite aspect of this product?
Oracle has all of the solutions for your business, and my favourite of their products is Fusion Cloud. As previously stated, it is the best in terms of security and priority; it aids us in business processes.
What do you dislike most about this product?
During difficult times, I occasionally encountered support issues. When I needed immediate assistance, I received a slow response. Support is the company's public face, and it should be prioritized.
What recommendations would you give to someone considering this product?
Oracle CRM has an excellent user interface. The dashboard displays tracking records and activities. It communicates easily with other sales applications. It's all designed for cxs.
Pros
- Helps Innovate
- Continually Improving Product
- Trustworthy
- Unique Features
Jeremy P.
- Role: Industry Specific Role
- Industry: Media
- Involvement: End User of Application
Submitted Dec 2022
Good software with a room of improvements.
Likeliness to Recommend
What differentiates Oracle CX Sales from other similar products?
Its user interface is meant to minimize interruptions so that sellers may concentrate on the appropriate offers at the right time. In order to build a full customer picture that sellers can rely on and use to deliver more pertinent customer experiences, Oracle CX Sales combines data from across the company, layers on third-party data, and applies real-time market signals.
What is your favorite aspect of this product?
Additionally, we develop BI-related reports and analytics that assist managers in keeping track of and getting a broad perspective on everything that occurs in the system. Constructing unique solutions and integrating them with different systems, such as core banking and numerous others. It compiles all customer, account, lead, opportunity, and service request data in one location and links it effectively.
What do you dislike most about this product?
It is not very adaptable Use the built-in configuration tools at your own risk; Oracle has a habit of breaking even the most basic, non-customized components every three months. A mobile app's functionality is incredibly constrained and hardly any web app tools are offered. It is just the product in general really. It is extremely complicated and hinders our ability to offer our users value.
What recommendations would you give to someone considering this product?
In particular, its performance management was helpful in creating a baseline and assessing the sales team. We employed customer data management when we had an internal business use case that required us to comprehend, store, and retrieve customer data in order to improve our connections with customers.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
