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Nimble

Nimble

Composite Score
8.5 /10
CX Score
8.8 /10
Category
Nimble
8.5 /10

What is Nimble?

Nimble is an engagement platform that helps small and midsize businesses capture leads, nurture relationships, and build meaningful connections at every stage. It automatically generates rich customer profiles and tracks interaction histories from contact lists and email conversations. With features like deal tracking, tasks, alerts, and email marketing, Nimble ensures businesses stay connected with leads and customers. Designed for the whole team, not just sales, the platform fosters seamless collaboration and effective relationship-building across all departments.

Company Details


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Awards & Recognition

Nimble won the following awards in the Customer Relationship Management - Small Business category

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Nimble Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Nimble.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

1
Since last award

99 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

5
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Nimble?

0% Negative
16% Neutral
84% Positive

Pros

  • Respectful
  • Enables Productivity
  • Fair
  • Performance Enhancing

Feature Ratings

Average 79

Account and Contact Management

84

Collaboration

84

Lead Management

82

Sales Management

81

Customer Service Management

80

Telephony and Call Center Management

79

Marketing Management

78

Activity and Workflow Management

77

Quote Contract and Proposal

77

Analytics and Reporting

74

Mobile

71

Vendor Capability Ratings

Average 77

Business Value Created

81

Availability and Quality of Training

79

Ease of Implementation

79

Breadth of Features

78

Ease of Data Integration

78

Usability and Intuitiveness

78

Quality of Features

77

Vendor Support

77

Ease of IT Administration

76

Product Strategy and Rate of Improvement

75

Ease of Customization

74

Nimble Reviews

Theodore O.

  • Role: Finance
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Aug 2023

Nimble is a great choice as a CRM.

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

CRM software that is simple to use and built on relationships that are well-liked by the organization鈥檚 workforce. The best feature is it鈥檚 simple and improved interoperability with other apps. It also works with Gmail, Microsoft Outlook, and other social networks. It is useful for managing customer histories and tracking inputs. It also aids in the management and monitoring of team performance and activities. This program is fantastic for CRM administration, customer records, and even staff-related operations. Its display gathers all of the data that is used for managerial choices. It aids in the tracking of operations and the sales.

What is your favorite aspect of this product?

Nimble has a highly straightforward, efficient, and well-organized user interface. Importing contacts was simple and painless. The interface with Outlook is fantastic, allowing me to send personalized e-mails to multiple recipients that do not appear to be marketing communications. The pipeline feature provides a good insight into the sales process鈥檚 efficacy. Nimble features a mobile app that works in conjunction with the cloud version. The cost is quite affordable. It鈥檚 a vital part of my marketing toolkit and useful in a variety of other ways.

What do you dislike most about this product?

The only disadvantage of this software is its expensive price, which may be prohibitive for small businesses. However, I believe the price is reasonable.

What recommendations would you give to someone considering this product?

Nimble is highly user-friendly and focuses on my contacts, messaging, and calendars. This is 90% of what salespeople should concentrate on! Nimble鈥檚 Prospector App allows me to create, modify, and examine contact records on the fly from anywhere on the internet. This is especially significant given that LinkedIn and Facebook have both banned API access to CRM products. Nimble becomes an even more versatile and important tool with the addition of group messaging and email tracking! It鈥檚 excellent in every way, and no issues with customer relationship management have been discovered as of yet.

Pros

  • Efficient Service
  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Role: Information Technology
  • Industry: Technology
  • Involvement: Business Leader or Manager
Validated Review
Anonymous Reviewer

Submitted Feb 2023

Nimble Nice CRM to have in general

Likeliness to Recommend

10 /10

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Matt L.

  • Role: Human Resources
  • Industry: Media
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Jan 2023

Their CRM makes everyday tracking easy

Likeliness to Recommend

8 /10

What differentiates Nimble from other similar products?

In addition to maintaining an organized and effective inventory of our products, we are using this platform for the entirety of the company's sales and customer support processes. In other words, we are using it for everything. Everything is handled by a single interface, and no further software is required.

What is your favorite aspect of this product?

Nimble is as swift as a flash, both in terms of response time and depth of knowledge, and it always does everything it can to get to the bottom of any problem as soon as possible. It enables us to collect data in real time from several channels, including social networks, websites, and emails, and to combine with these to have more command over our communications.

What do you dislike most about this product?

Costs might quickly build up if supplementary materials are needed with the main software. We utilized a few more tools, which drove up the price, but the results we got were well worth it.

What recommendations would you give to someone considering this product?

If you're looking for a quick and effective answer to a problem that keeps cropping up in your day-to-day life, nimble is the way to go. Their CRM is user-friendly and helps us keep track of our daily chores and responsibilities by displaying a list of what has been given to us.

Pros

  • Enables Productivity
  • Effective Service
  • Helps Innovate
  • Continually Improving Product

Most Popular Nimble Comparisons

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