N鈥憇ight RMM Customer Reviews 2025 | Remote Monitoring and Management

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SolarWinds

N鈥憇ight RMM

Composite Score

7.4 /10

CX Score

7.3 /10

19 Reviews

What is N鈥憇ight RMM?

N鈥憇ight RMM platform delivers a powerful combination of capabilities that get you up and running fast, for one low price. So you can quickly earn more, while paying less.

Company Details

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Awards & Recognition

N鈥憇ight RMM won the following awards in the Remote Monitoring and Management category

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7 Top Rated Capabilities

5 Top Rated Features

2024

2023 Data Quadrant Champion

2023

7 Top Rated Capabilities

7 Top Rated Features

2023

N鈥憇ight RMM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on N鈥憇ight RMM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

2
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+77 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love N鈥憇ight RMM?

0% Negative

30% Neutral

70% Positive

Pros

Respectful
Unique Features
Appreciates Incumbent Status
Enables Productivity

Feature Ratings

Average 84

Discovery

Remote NOC, SOC, Helpdesk Integration

Remote Control

Process Automation

Network Management

Anti Malware Signature Detection

Endpoint Backup

Patch Management

Ransomware Recovery and Removal

Support for IoT Devices

Real User Monitoring

Vendor Capability Ratings

Average 83

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization

N鈥憇ight RMM Reviews

Heena V.

Role: Consultant
Industry: Banking
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Fabulous Product for the orgs with multi-features

Likeliness to Recommend

10 /10

What differentiates N鈥憇ight RMM from other similar products?

Accessing Remotely, Remote monitoring and management, Ticketing and billing

What is your favorite aspect of this product?

Automation, Remote monitoring and management

What do you dislike most about this product?

All features are awesome

What recommendations would you give to someone considering this product?

Best tool to chose for the handling the ops

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Partik A.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Aug 2022

Best multi-featured product for IT operations

Likeliness to Recommend

10 /10

What differentiates N鈥憇ight RMM from other similar products?

Multi-tools Remote access Ticketing and billing Remote monitoring and management Automation

What is your favorite aspect of this product?

All of the features are awesome

What do you dislike most about this product?

There is nothing to be disliked about it.

What recommendations would you give to someone considering this product?

Best product for maintaining and optimizing the operational complexities.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Derek S.

Role: Operations
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Aug 2022

Great product for managing endpoints

Likeliness to Recommend

9 /10

What differentiates N鈥憇ight RMM from other similar products?

Customization is king. N-able lets you quickly and easily import devices and set their triggers quickly. One can also tweak the levers to make devices less noisy.

What is your favorite aspect of this product?

Custom dashboards of critical systems and shared views to bring eyes to the correct places.

What do you dislike most about this product?

Not many negatives, the interface could use a facelift but overall nothing to complain about.

What recommendations would you give to someone considering this product?

Compare to the main competitors, ConnectWise Automate is also an extremely strong product but it all comes down to fitting needs.

Pros

Enables Productivity
Unique Features
Efficient Service
Effective Service

Cons

Vendor's Interest First
Less Friendly Negotiation

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N鈥憇ight RMM

What is N鈥憇ight RMM?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

N鈥憇ight RMM Ratings

85 Likeliness to Recommend

100 Plan to Renew

80 Satisfaction of Cost Relative to Value

2 Since last award

Emotional Footprint Overview

+77 Net Emotional Footprint

How much do users love N鈥憇ight RMM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Discovery Automated discovery and identification of devices and associated applications on the network.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Real User Monitoring Enables observation of actual end-user interactions with applications, users鈥� behaviours, how they navigate, and where they drop off the application.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

N鈥憇ight RMM Reviews

Heena V.

Fabulous Product for the orgs with multi-features

Likeliness to Recommend

Pros

Partik A.

Best multi-featured product for IT operations

Likeliness to Recommend

Pros

Derek S.

Great product for managing endpoints

Likeliness to Recommend

Pros

Cons

Most Popular N鈥憇ight RMM Comparisons

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Title

2
Since last award

Feature Ratings

Discovery

Remote NOC, SOC, Helpdesk Integration

Remote Control

Process Automation

Network Management

Anti Malware Signature Detection

Endpoint Backup

Patch Management

Ransomware Recovery and Removal

Support for IoT Devices

Real User Monitoring

Vendor Capability Ratings

Quality of Features

Usability and Intuitiveness

Business Value Created

Vendor Support

Ease of IT Administration

Ease of Implementation

Breadth of Features

Availability and Quality of Training

Ease of Data Integration

Product Strategy and Rate of Improvement

Ease of Customization