Microsoft Exchange Online Protection Customer Reviews 2025 |

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Microsoft Corporation

Microsoft Exchange Online Protection

Composite Score

7.7 /10

CX Score

8.0 /10

72 Reviews

What is Microsoft Exchange Online Protection?

Guard against spam and malware, maintain email access during and after emergencies, and simplify administration of messaging environments with help from Exchange Online Protection deployed across a global network of data centers.

Company Details

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Awards & Recognition

Microsoft Exchange Online Protection won the following awards in the Secure Email Gateway - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2024

0 Top Rated Capabilities

1 Top Rated Features

2023

Microsoft Exchange Online Protection Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Microsoft Exchange Online Protection.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

85 Likeliness to Recommend

1
Since last award

99 Plan to Renew

83 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Microsoft Exchange Online Protection?

7% Negative

8% Neutral

85% Positive

Pros

Reliable
Respectful
Acts with Integrity
Helps Innovate

Feature Ratings

Average 82

Data Loss Prevention

Anti Spam and Bulk Email Detection

Hosted Email Support

Anti Malware Behavioral Detection

Reporting Components

Anti Phishing and Spear Phishing

Email Retention and Archiving

Anti Malware Signature Detection

End User Spam Visibility and Controls

Encryption and Decryption

URL and Malware Detection

Vendor Capability Ratings

Average 80

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization

Also Featured in...

Cloud Email Security

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Microsoft Exchange Online Protection Reviews

Role: Information Technology
Industry: Healthcare
Involvement: IT Development, Integration, and Administration

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Does everything you would want.

Likeliness to Recommend

3 /10

Pros

Reliable
Enables Productivity
Trustworthy
Respectful

Role: Information Technology
Industry: Education
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jan 2020

Best Enterprise communication solution

Likeliness to Recommend

6 /10

Pros

Reliable
Efficient Service
Effective Service
Caring

Cons

Leverages Incumbent Status
Security Frustrates
Slower Product Innovation

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Jan 2020

The best streamlined security product out there

Likeliness to Recommend

10 /10

Pros

Reliable
Effective Service
Altruistic
Security Protects

Cons

Commodity Features

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Microsoft Exchange Online Protection

What is Microsoft Exchange Online Protection?

Company Details

Need Assistance?

Awards & Recognition

Microsoft Exchange Online Protection Ratings

85 Likeliness to Recommend

1 Since last award

99 Plan to Renew

83 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Microsoft Exchange Online Protection?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Data Loss Prevention Detection of potential data breaches by monitoring, detecting and blocking the electronic transmission of sensitive data.

Anti Spam and Bulk Email Detection Basic inbound blocking using multitude of triggers: IP address, content, header, and other reputation-based identifiers.

Hosted Email Support Integration and support capabilities with third-party hosted email providers.

Anti Malware Behavioral Detection Active code detection and execution.

Reporting Components Lightweight controls and components that are easily embeddable and reusable. Integration with common apps such as Word, Excel, etc.

Anti Phishing and Spear Phishing Heuristic detection techniques that recognize common characteristics of phishing attacks.

Email Retention and Archiving Inbound and outbound logging capabilities.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

End User Spam Visibility and Controls End-user email digest release capability and client integration for fine tuning.

Encryption and Decryption Advanced capabilities to encode data and information with visibility and controls.

URL and Malware Detection Live detection and following of URL embedded links and execution of active content.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Cloud Email Security

Microsoft Exchange Online Protection Reviews

Does everything you would want.

Likeliness to Recommend

Pros

Best Enterprise communication solution

Likeliness to Recommend

Pros

Cons

The best streamlined security product out there

Likeliness to Recommend

Pros

Cons

Most Popular Microsoft Exchange Online Protection Comparisons

Cisco Secure Email

Barracuda Email Security Gateway

Symantec Email Security.cloud

Symantec Messaging Gateway

FortiMail

Mimecast Advance Email Security

Title

1
Since last award

Feature Ratings

Data Loss Prevention

Anti Spam and Bulk Email Detection

Hosted Email Support

Anti Malware Behavioral Detection

Reporting Components

Anti Phishing and Spear Phishing

Email Retention and Archiving

Anti Malware Signature Detection

End User Spam Visibility and Controls

Encryption and Decryption

URL and Malware Detection

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Usability and Intuitiveness

Breadth of Features

Ease of IT Administration

Ease of Data Integration

Quality of Features

Vendor Support

Availability and Quality of Training

Product Strategy and Rate of Improvement

Ease of Customization