Mailchimp Customer Reviews 2025

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Mailchimp

Composite Score

8.7 /10

CX Score

8.9 /10

620 Reviews

What is Mailchimp?

MailChimp is a marketing and commerce platform with all the tools you need, all in one place. Even if you don鈥檛 know the first thing about marketing 鈥� MailChimp provide world-class technology and support to help your business launch, build, and grow to meet your one-of-a-kind vision.

Company Details

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Awards & Recognition

Mailchimp won the following awards in the Email Marketing category

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1 Top Rated Capabilities

0 Top Rated Features

2024

0 Top Rated Capabilities

1 Top Rated Features

2023

0 Top Rated Capabilities

1 Top Rated Features

2022

Mailchimp Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Mailchimp.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+88 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Mailchimp?

3% Negative

7% Neutral

90% Positive

Pros

Reliable
Enables Productivity
Respectful
Acts with Integrity

Feature Ratings

Average 84

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

Segmentation

SPAM Compliance

Auto-Responders

A/B Testing

Content Authoring

Vendor Capability Ratings

Average 81

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support

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Marketing Automation - B2B

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Mailchimp Reviews

Anjali P.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

All-in-one best marketing & email solution

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

The user -friendly interface of Mailchimp along with it's advanced email advertising and marketing automation features, the tool stands out from other similar products. It also has an extensive interface with third-party platforms, It is indeed perfect for both beginners and seasoned business owners. I love its drag-and-drop email builder, editable templates, and AI-powered features. The audience segmentation and predictive analytics feature also great! Mailchimp provides a comprehensive array of advertising and marketing tools, including social media ads, email, landing pages, and CRM, making it a one-stop shop for business owners.

What is your favorite aspect of this product?

My most favorite aspect of Mailchimp is the automation facility. It has became very easy to create custom customer journeys; besides, targeted emails can be sent based on user behavior or even follow-ups or drip campaigns could be automated. It is one of the very efficient tools for lead nurturing and maximizing engagement. It also saves time and the right communication happens with the audience.

What do you dislike most about this product?

The pricing somehow is very much as compared to other players in the market - this is the only thing I dislike most in Mailchimp. Additionally, some advanced features, like more detailed analytics, are only available in higher-tier plans.

What recommendations would you give to someone considering this product?

I鈥檇 recommend Mailchimp to anyone looking for an easy-to-use platform for email marketing and automation. It鈥檚 perfect for small to medium-sized businesses, but be mindful of the pricing as your contact list grows. Take advantage of the free tier to explore its core features, and consider whether you鈥檒l need more advanced capabilities like detailed reporting or multichannel marketing.

Pros

Reliable
Enables Productivity
Trustworthy
Effective Service

Gaurav G.

Role: Operations
Industry: Retail
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Best product for email marketing

Likeliness to Recommend

9 /10

What differentiates Mailchimp from other similar products?

It has one of the best capabilities for email marketing and newsletters automation.

What is your favorite aspect of this product?

Ease of creating newsletters and testing them before they hit the users mailboxes. Low spam rate

What do you dislike most about this product?

Nothing is there for dislike as it is the best product for email marketing.

What recommendations would you give to someone considering this product?

Definitely consider it for email marketing and newsletter creation.

Pros

Continually Improving Product
Reliable
Performance Enhancing
Enables Productivity

Devashish K.

Role: Sales Marketing
Industry: Banking
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Sep 2024

Straightforward Simple to operate Intuitive ui

Likeliness to Recommend

10 /10

What differentiates Mailchimp from other similar products?

Omnichannel Marketing Comprehensive Audience Insights User-Friendly Interface email marketing service

What is your favorite aspect of this product?

Straightforward Simple to operate Intuitive ui

What do you dislike most about this product?

nothing as such found

What recommendations would you give to someone considering this product?

Straightforward Simple to operate Intuitive ui

Pros

Helps Innovate
Continually Improving Product
Performance Enhancing
Enables Productivity

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Mailchimp

What is Mailchimp?

Company Details

Need Assistance?

Awards & Recognition

Mailchimp Ratings

86 Likeliness to Recommend

92 Plan to Renew

85 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+88 Net Emotional Footprint

How much do users love Mailchimp?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Email Delivery The ability to send email to large number of recipients at-scale.

Campaign Management Email campaign management is a sequence of marketing efforts that contacts multiple recipients and are designed to reach out to subscribers at the best time.

Email Templates The ability to create and curate email templates based off of approved brand standards.

Basic Reporting and Analytics The ability to measure metrics related to CRM/emails/campaigns.

Contact Database The ability for basic CRM capabilities - information about email subscribers, leads, and customers in a centralized location.

Mobile Optimized The ability to create email content that is easy to read on multiple platforms including mobile devices.

Segmentation The ability to segregate mailing list based on criteria. Example, demographics, location, target market, existing or new customers.

SPAM Compliance The ability to actively manage compliance with spam-related legislation, for example, providing opt-out capabilities.

Auto-Responders The ability to send an automated聽email聽to new contacts, interact when subscribers engage with previous emails, and auto-respond when they join a new list.

A/B Testing A/B or Split Testing allows marketing managers to compare and contrast two or more versions of the same piece of content to maximizing open, click and rates.

Content Authoring The ability to create emails including body copy, ability to include graphics and test the content view.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Also Featured in...

Marketing Automation - B2C

Marketing Automation - B2B

Mailchimp Reviews

Anjali P.

All-in-one best marketing & email solution

Likeliness to Recommend

Pros

Gaurav G.

Best product for email marketing

Likeliness to Recommend

Pros

Devashish K.

Straightforward Simple to operate Intuitive ui

Likeliness to Recommend

Pros

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Title

Feature Ratings

Email Delivery

Campaign Management

Email Templates

Basic Reporting and Analytics

Contact Database

Mobile Optimized

Segmentation

SPAM Compliance

Auto-Responders

A/B Testing

Content Authoring

Vendor Capability Ratings

Ease of Implementation

Business Value Created

Ease of Data Integration

Quality of Features

Ease of IT Administration

Usability and Intuitiveness

Ease of Customization

Product Strategy and Rate of Improvement

Breadth of Features

Availability and Quality of Training

Vendor Support