Kaseya VSA Customer Reviews 2025 | Remote Monitoring and Management

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Kaseya

Kaseya VSA

Composite Score

7.6 /10

CX Score

7.5 /10

24 Reviews

What is Kaseya VSA?

Deliver higher service quality and achieve greater IT efficiency with Kaseya VSA, offering remote monitoring and management for all IT functions integrated in a single console. Maximize your IT team鈥檚 efficiency, streamline operations and enhance service delivery across your IT landscape with Kaseya VSA.

Company Details

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Awards & Recognition

Kaseya VSA won the following awards in the Remote Monitoring and Management category

Filter By

0 Top Rated Capabilities

4 Top Rated Features

Latest Award, 2025

0 Top Rated Capabilities

3 Top Rated Features

2024

1 Top Rated Capabilities

3 Top Rated Features

2023

0 Top Rated Capabilities

2 Top Rated Features

2022

Kaseya VSA Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Kaseya VSA.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

89 Likeliness to Recommend

90 Plan to Renew

1
Since last award

75 Satisfaction of Cost Relative to Value

1
Since last award

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+80 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Kaseya VSA?

0% Negative

15% Neutral

85% Positive

Pros

Enables Productivity
Caring
Reliable
Efficient Service

Feature Ratings

Average 82

Patch Management

Remote Control

Process Automation

Discovery

Endpoint Backup

Real User Monitoring

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Ransomware Recovery and Removal

Network Management

Support for IoT Devices

Vendor Capability Ratings

Average 76

Ease of IT Administration

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness

Also Featured in...

Remote Support

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Data Center Infrastructure Management

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Kaseya VSA Reviews

Bradley G.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Dec 2021

Great product with strong support, but not cheap

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Kaseya VSA combines both a strong RMM product and remote control in one

What is your favorite aspect of this product?

Patch management, both Windows and 3rd party updates

What do you dislike most about this product?

Integration with our CRM has been lacking

What recommendations would you give to someone considering this product?

Take advantage of the demo period to try everything you would want to do with it. Also consider hiring Kaseya or other experts to assist you with the initial rollout to get the best value for your money

Pros

Trustworthy
Respectful
Acts with Integrity
Reliable

Simone V.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Fantastic product and easy to use!

Likeliness to Recommend

9 /10

What differentiates Kaseya VSA from other similar products?

Customization and the ability to create custom script to add new features to the solution

What is your favorite aspect of this product?

Agent procedures

What do you dislike most about this product?

Graphic user interface and new feature

What recommendations would you give to someone considering this product?

Courses and planning before implementing the solution

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Rohit J.

Role: Information Technology
Industry: Technology
Involvement: IT Development, Integration, and Administration

Validated Review

Verified Reviewer

Submitted Nov 2021

Very glitchy products, poor monitoring

Likeliness to Recommend

8 /10

What differentiates Kaseya VSA from other similar products?

Kaseya has better remote connectivity

What is your favorite aspect of this product?

Accessibility and monitoring

What do you dislike most about this product?

Connection between the devices, and device scans

What recommendations would you give to someone considering this product?

Please improve GUI and make products glitch free

Pros

Enables Productivity
Altruistic
Acts with Integrity
Client's Interest First

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Kaseya VSA

What is Kaseya VSA?

Company Details

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Awards & Recognition

Kaseya VSA Ratings

89 Likeliness to Recommend

90 Plan to Renew

1 Since last award

75 Satisfaction of Cost Relative to Value

1 Since last award

Emotional Footprint Overview

+80 Net Emotional Footprint

How much do users love Kaseya VSA?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Patch Management Ability to deliver patches, releases, and upgrades to O/s and affiliated systems.

Remote Control Allows users access to the devices remotely, taking control of the physical screen, keyboard and other inputs.

Process Automation The automation of the sequence of tasks within a process, to be executed without manual intervention.

Discovery Automated discovery and identification of devices and associated applications on the network.

Endpoint Backup Includes modules for backing up endpoint devices such as Laptops, PCs, and Tablets.

Real User Monitoring Enables observation of actual end-user interactions with applications, users鈥� behaviours, how they navigate, and where they drop off the application.

Anti Malware Signature Detection Comprehensive signature malware detection capabilities through threat intelligence sourcing.

Remote NOC, SOC, Helpdesk Integration Integration into a 3rd party NOC, SOC, or helpdesk operated by the software vendor or a partner organization.

Ransomware Recovery and Removal Recover files removed and/or encrypted by ransomware.

Network Management Includes network device monitoring, performance analysis, and intelligent notifications.

Support for IoT Devices Supports the discovery, inventory, monitoring and management of IoT devices.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Also Featured in...

Remote Support

Data Center Infrastructure Management

Kaseya VSA Reviews

Bradley G.

Great product with strong support, but not cheap

Likeliness to Recommend

Pros

Simone V.

Fantastic product and easy to use!

Likeliness to Recommend

Pros

Rohit J.

Very glitchy products, poor monitoring

Likeliness to Recommend

Pros

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Title

1
Since last award

1
Since last award

Feature Ratings

Patch Management

Remote Control

Process Automation

Discovery

Endpoint Backup

Real User Monitoring

Anti Malware Signature Detection

Remote NOC, SOC, Helpdesk Integration

Ransomware Recovery and Removal

Network Management

Support for IoT Devices

Vendor Capability Ratings

Ease of IT Administration

Breadth of Features

Business Value Created

Vendor Support

Availability and Quality of Training

Ease of Implementation

Product Strategy and Rate of Improvement

Ease of Customization

Quality of Features

Ease of Data Integration

Usability and Intuitiveness