Ironclad CLM Customer Reviews 2025 | Contract Lifecycle Management

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Ironclad

Ironclad CLM

Composite Score

7.6 /10

CX Score

7.8 /10

25 Reviews

What is Ironclad CLM?

Evolve from manual, black-box contracts to automated, data-rich digital contracting with CLM software built for legal and business teams.

Company Details

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Awards & Recognition

Ironclad CLM won the following awards in the Contract Lifecycle Management category

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2025 Emotional Footprint Champion

Latest Award, 2025

Service Experience
Product Impact
Contract Negotiation

Latest Award, 2025

2024 Data Quadrant Champion

2024

2024 Emotional Footprint Champion

2024

Product Impact
Contract Negotiation

2024

4 Top Rated Capabilities

1 Top Rated Features

2023

Ironclad CLM Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Ironclad CLM.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

1
Since last award

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+87 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Ironclad CLM?

0% Negative

16% Neutral

84% Positive

Pros

Enables Productivity
Saves Time
Over Delivered
Continually Improving Product

Feature Ratings

Average 76

Workflow

E-Signature

Contract Approval

Contract Authoring

Reporting Analytics

Clause Management

Obligation Management

Integration

Searchable Repository

OCR Support

Redlining

Vendor Capability Ratings

Average 76

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support

Ironclad CLM Reviews

Role: Finance
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Feb 2024

Easy to use but a bit pricey

Likeliness to Recommend

8 /10

Pros

Respectful
Helps Innovate
Continually Improving Product
Reliable

Jinxin C.

Role: Information Technology
Industry: Entertainment
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Feb 2024

Easy to use, but a bit pricey.

Likeliness to Recommend

8 /10

What differentiates Ironclad CLM from other similar products?

User friendly and easy to configure and implement

What is your favorite aspect of this product?

Easy configuration and integration

What do you dislike most about this product?

Still lack some flexibility on the integration and customization, for example, customized interface and layout

What recommendations would you give to someone considering this product?

do thorough test in demo before moving to prod.

Pros

Helps Innovate
Continually Improving Product
Reliable
Performance Enhancing

Robert M.

Role: Operations
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Jul 2023

Takes a while to learn to use, and a bit pricey

Likeliness to Recommend

7 /10

What differentiates Ironclad CLM from other similar products?

The flexibility of the features, for the most part

What is your favorite aspect of this product?

Being able to create dynamic templates

What do you dislike most about this product?

The customer support is slow. No live customer support.

What recommendations would you give to someone considering this product?

Have a dedicated contract manager for your company who will own the Ironclad process/training/archiving

Pros

Caring
Respectful
Trustworthy
Client Friendly Policies

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Ironclad CLM

What is Ironclad CLM?

Company Details

Need Assistance?

Awards & Recognition

2025 Emotional Footprint Champion

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Ironclad CLM Ratings

83 Likeliness to Recommend

1 Since last award

92 Plan to Renew

74 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+87 Net Emotional Footprint

How much do users love Ironclad CLM?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Workflow Solution allows business to automate approval and action routines for easy fast processing through the lifecycle.

E-Signature Native e-signature capabilities and/or integrations to 3rd party e-signature solutions.

Contract Approval Automated and hierarchical approval process from one or many approvers of a contract(s) within the CLM system.

Contract Authoring Creation of the contract with legal controls such as contract structure, required information, drafting parameters. Integration with MSFT Word is high value.

Reporting Analytics Perform analysis of contract portfolio and provide insights into the contract portfolio.

Clause Management Presence of a clause library, ability to build clause libraries, AI overlay for review and analysis of contract clauses via Machine Learning

Obligation Management Obligations, deliveries, SLA status, key event tracking of contract events through the CLM system

Integration Linkage from CLM to transactional systems such as order management systems, accounts payable systems, CRM, P2P/S2S, Legal Matter solutions, and risk management

Searchable Repository Storage and indexing of contracts by various criteria, including meta-tagging capabilities. Online access to all personnel that need access to them

OCR Support Automated import of 3rd party and legacy agreements

Redlining Ability to redline agreements, with version control, and across various document formats.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ironclad CLM Reviews

Easy to use but a bit pricey

Likeliness to Recommend

Pros

Jinxin C.

Easy to use, but a bit pricey.

Likeliness to Recommend

Pros

Robert M.

Takes a while to learn to use, and a bit pricey

Likeliness to Recommend

Pros

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Title

1
Since last award

Feature Ratings

Workflow

E-Signature

Contract Approval

Contract Authoring

Reporting Analytics

Clause Management

Obligation Management

Integration

Searchable Repository

OCR Support

Redlining

Vendor Capability Ratings

Usability and Intuitiveness

Business Value Created

Ease of Implementation

Quality of Features

Breadth of Features

Product Strategy and Rate of Improvement

Ease of IT Administration

Ease of Data Integration

Availability and Quality of Training

Ease of Customization

Vendor Support