Instana Customer Reviews 2025 | Application Performance Management

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IBM

Instana

Composite Score

8.2 /10

CX Score

8.6 /10

48 Reviews

What is Instana?

Monitor any application, service, or request with Instana Application Performance Monitoring.

Company Details

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Awards & Recognition

Instana won the following awards in the Application Performance Management - Enterprise category

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1 Top Rated Capabilities

0 Top Rated Features

Latest Award, 2025

Conflict Resolution

2025

3 Top Rated Capabilities

1 Top Rated Features

2024

2023 Data Quadrant Champion

2023

4 Top Rated Capabilities

5 Top Rated Features

2023

Instana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Instana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

83 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Instana?

0% Negative

9% Neutral

91% Positive

Pros

Saves Time
Security Protects
Reliable
Fair

Feature Ratings

Average 81

Cloud/On-Prem/Hybrid Deployment

Transaction Request Performance

Error Reporting

Server Monitoring

Application Metric Reporting

Scalability

Application Discovery

Application Request Tracing

Domain-Agnostic AI/ML

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Vendor Capability Ratings

Average 80

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training

Instana Reviews

Joseph J.

Role: Information Technology
Industry: Technology
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Excellent product and great service!

Likeliness to Recommend

8 /10

What differentiates Instana from other similar products?

very friendly service

What is your favorite aspect of this product?

ease of use

What do you dislike most about this product?

no dislikes

What recommendations would you give to someone considering this product?

give it a shot!

Pros

Reliable
Performance Enhancing
Enables Productivity
Trustworthy

Role: C-Level
Industry: Healthcare
Involvement: End User of Application

Validated Review

Anonymous Reviewer

Submitted Jun 2020

Easy to use interface!

Likeliness to Recommend

6 /10

Pros

Acts with Integrity
Unique Features
Caring
Saves Time

Cons

Vendor Friendly Policies

VARUN A.

Role: Consultant
Industry: Consulting
Involvement: IT Leader or Manager

Validated Review

Verified Reviewer

Submitted Jun 2020

Geatvsurvey and eafy to use

Likeliness to Recommend

6 /10

What differentiates Instana from other similar products?

Quality,less cost

What is your favorite aspect of this product?

Efficient and wulaoty

What do you dislike most about this product?

Cost and support

What recommendations would you give to someone considering this product?

Reduce cost

Pros

Reliable
Unique Features
Efficient Service
Respectful

Cons

Less Effective Service

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Instana

What is Instana?

Company Details

Need Assistance?

Awards & Recognition

2023 Data Quadrant Champion

Instana Ratings

83 Likeliness to Recommend

97 Plan to Renew

79 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+92 Net Emotional Footprint

How much do users love Instana?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Cloud/On-Prem/Hybrid Deployment Supports one or many deployment models - On-prem, cloud or hybrid hosting of the database system.

Transaction Request Performance Tracking the performance of all web and other transactions within your system.

Error Reporting Tracking and automatic notification of alerts or errors within the system.

Server Monitoring Monitor usage and performance of all application dependencies like databases, servers, containers, web services, caching, etc.

Application Metric Reporting Tracking of both custom and basic application framework metrics.

Scalability Scalability refers to the transaction size per second / time taken to put a transaction in the block and the time taken to reach a consensus.

Application Discovery Automated discovery of web servers, application servers, and micro-services, application frameworks, and platforms.

Application Request Tracing Detail key attributes of application requests and transactions.

Domain-Agnostic AI/ML Domain-agnostic AI/ML capabilities for events via third-party collectors.

Non-Commodity Operating Systems Non-Commodity Operating Systems capabilities such as AIX, z/OS, Solaris, IBM i, and z/Linux.

Enterprise Cloud Platform Support Monitoring capabilities for cloud platforms such as Cloud Foundry, OpenShift, Kubernetes, Azure ServiceFabric.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Instana Reviews

Joseph J.

Excellent product and great service!

Likeliness to Recommend

Pros

Easy to use interface!

Likeliness to Recommend

Pros

Cons

VARUN A.

Geatvsurvey and eafy to use

Likeliness to Recommend

Pros

Cons

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Title

Feature Ratings

Cloud/On-Prem/Hybrid Deployment

Transaction Request Performance

Error Reporting

Server Monitoring

Application Metric Reporting

Scalability

Application Discovery

Application Request Tracing

Domain-Agnostic AI/ML

Non-Commodity Operating Systems

Enterprise Cloud Platform Support

Vendor Capability Ratings

Ease of IT Administration

Ease of Implementation

Breadth of Features

Business Value Created

Vendor Support

Usability and Intuitiveness

Ease of Customization

Quality of Features

Ease of Data Integration

Product Strategy and Rate of Improvement

Availability and Quality of Training