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IBM

Instana

Composite Score
8.2 /10
CX Score
8.6 /10
Category
Instana
8.2 /10

What is Instana?

Monitor any application, service, or request with Instana Application Performance Monitoring.

Company Details


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Awards & Recognition

Instana won the following awards in the Application Performance Management - Enterprise category

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Instana Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Instana.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

1
Since last award

97 Plan to Renew

78 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+93 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Instana?

0% Negative
10% Neutral
90% Positive

Pros

  • Trustworthy
  • Enables Productivity
  • Client Friendly Policies
  • Acts with Integrity

Feature Ratings

Average 82

Transaction Request Performance

85

Cloud/On-Prem/Hybrid Deployment

84

Server Monitoring

84

Application Metric Reporting

83

Error Reporting

83

Application Discovery

82

Application Request Tracing

81

Domain-Agnostic AI/ML

81

Scalability

81

Enterprise Cloud Platform Support

80

Automated Diagnostics

80

Vendor Capability Ratings

Average 79

Ease of IT Administration

83

Business Value Created

82

Ease of Implementation

82

Breadth of Features

81

Vendor Support

80

Usability and Intuitiveness

80

Ease of Data Integration

79

Ease of Customization

78

Quality of Features

77

Product Strategy and Rate of Improvement

76

Availability and Quality of Training

75

Instana Reviews

Clyne V.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Apr 2025

Wonderful Product.

Likeliness to Recommend

8 /10

What differentiates Instana from other similar products?

Traces data flow across services and platforms, which is crucial when debugging ETL jobs or streaming architectures.

What is your favorite aspect of this product?

Agents auto-detect services; less time spent configuring metrics for various tools.

What do you dislike most about this product?

Can be expensive, especially at scale with granular tracing.

What recommendations would you give to someone considering this product?

For data-intensive environments with high volumes of logs and traces, check how pricing scales based on hosts, services, or ingestion volume.

Pros

  • Continually Improving Product
  • Enables Productivity
  • Effective Service
  • Inspires Innovation

Harshprit K.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful Real-Time Observability

Likeliness to Recommend

8 /10

What differentiates Instana from other similar products?

Automatic Discovery and Dependency Mapping, Smart Alerts and AI-Powered Insights and Developer-Focused Features.

What is your favorite aspect of this product?

My favorite aspect of Instana is its real-time, high-resolution observability. The 1-second granularity combined with automatic discovery and dependency mapping gives an incredibly clear and immediate picture of what's happening across the system. It significantly reduces the time spent on root cause analysis, especially in complex microservices environments. I also really appreciate how developer-friendly it is 鈥 with full trace context and intuitive dashboards, it鈥檚 easy to identify and resolve performance issues quickly.

What do you dislike most about this product?

While Instana is a powerful tool, one area I think could be improved is the customization of dashboards and reports. Although it offers automatic insights and a lot of out-of-the-box functionality, it can sometimes feel limiting when trying to create highly tailored views or reports for specific business use cases. Also, depending on the scale, the licensing model can become costly, which may be a consideration for smaller teams or organizations.

What recommendations would you give to someone considering this product?

If you're considering Instana, my top recommendation would be to fully leverage its automatic discovery and real-time tracing capabilities 鈥 it's built for modern, dynamic environments like Kubernetes and microservices.

Pros

  • Enables Productivity
  • Inspires Innovation
  • Acts with Integrity
  • Client's Interest First

Samuel A.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Apr 2025

Powerful APM with Seamless Integration,

Likeliness to Recommend

9 /10

What differentiates Instana from other similar products?

What sets Instana apart from other APM (Application Performance Monitoring) tools is its real-time monitoring capabilities with automatic discovery and mapping of application environments. Unlike many competitors, Instana doesn't require manual configuration to track services and dependencies, which significantly speeds up deployment and reduces setup complexity.

What is your favorite aspect of this product?

My favorite aspect of Instana is its automatic discovery and mapping of services. This feature makes the setup process incredibly easy and eliminates the need for manual configuration, which can often be time-consuming and error-prone.

What do you dislike most about this product?

What I dislike most about Instana is its pricing structure. While the product offers a lot of powerful features, the cost can become a significant factor, especially for smaller teams or startups with limited budgets. The pricing is often based on the number of hosts or services monitored, which can quickly scale up as your infrastructure grows, making it difficult to predict and manage costs effectively.

What recommendations would you give to someone considering this product?

If you're considering Instana, I recommend taking full advantage of its automatic discovery and mapping features from the start, as this will simplify the setup process and give you a clear picture of your environment right away.

Pros

  • Transparent
  • Helps Innovate
  • Continually Improving Product
  • Reliable

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