What is Google Voice?
Google makes it easy by keeping you and your coworkers connected everywhere you go on any device.
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
1
Since last award
96 Plan to Renew
85 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+94 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Voice?
Pros
- Performance Enhancing
- Saves Time
- Reliable
- Trustworthy
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Communications
Mobility
Secure Access
Call Management
Audio Transcription
Web & Desktop Conferencing
Presence IM
Analytics Reporting
Speech Access and Personal Assistant
Centralized Management Portal
Session Border Controller
Vendor Capability Ratings
Ease of Implementation
Quality of Features
Business Value Created
Usability and Intuitiveness
Ease of IT Administration
Breadth of Features
Ease of Customization
Vendor Support
Ease of Data Integration
Availability and Quality of Training
Product Strategy and Rate of Improvement
Google Voice Reviews
Luca B.
- Role: Operations
- Industry: Communications
- Involvement: Vendor Selection and Purchasing
Submitted Feb 2022
It is helpful in our digital age
Likeliness to Recommend
What differentiates Google Voice from other similar products?
I appreciate having the ability to receive calls and messages in a centralized location that is accessible to everybody I allow internet access to.
What is your favorite aspect of this product?
The most apparent choice is a reduced business connectivity for my various corporate entities. This saves me from having to purchase a whole phone connection for many of my micro-businesses when they first start.
What do you dislike most about this product?
When someone messages me, the cellphone often does not ring or send a notification to my cellphone. I often have no idea till I check my email.
What recommendations would you give to someone considering this product?
: I'd advise your company to build Google Voice connections as soon as possible. It's absolutely free to start, but you'll just need to sign in on rare occasions to keep the number assigned to you. When you first begin, you may聽have a limited set of numbers choose from. If you postpone, you will have much less alternatives to choose from.
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Trustworthy
Josiah M.
- Role: Industry Specific Role
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2022
Best UCaaS Solution For Business
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice is different from other tools in that it's available anywhere and on any device. It's resourceful too.
What is your favorite aspect of this product?
I like that with Google Voice, I can communicate with my team anytime anywhere and using either mobile or web device. Using the software is seamless. Deployment and using the software is easy
What do you dislike most about this product?
Google Voice has been good and I haven't experienced problems.
What recommendations would you give to someone considering this product?
Google Voice is the best Unified Communications software I have used and I recommend it for business use.
Pros
- Helps Innovate
- Performance Enhancing
- Unique Features
- Inspires Innovation
Jon W.
- Role: Sales Marketing
- Industry: Technology
- Involvement: End User of Application
Submitted Feb 2022
Inexpensive and easy to use way to call and text
Likeliness to Recommend
What differentiates Google Voice from other similar products?
Google Voice is a simple solution to call or text...basically anywhere. It is not a robust system for logging/scoring. But does the basics amazing.
What is your favorite aspect of this product?
The ease of use and no country limitations
What do you dislike most about this product?
I wish it was more robust in the offering and better integrated to other software
What recommendations would you give to someone considering this product?
Identify your needs for now and the future. We changed calling system but have kept Voice as a backup for reliability when it lacked the different functions we needed.
Pros
- Reliable
- Enables Productivity
- Trustworthy
- Efficient Service
Cons
- Commodity Features
