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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

95 Plan to Renew

1
Since last award

85 Satisfaction of Cost Relative to Value

1
Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Fair
  • Acts with Integrity
  • Reliable
  • Enables Productivity

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

81

Document Collaboration

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

  • Role: Information Technology
  • Industry: Media
  • Involvement: IT Development, Integration, and Administration
Validated Review
Anonymous Reviewer

Submitted Dec 2023

Don't get it

Likeliness to Recommend

3 /10

Cons

  • Leverages Incumbent Status
  • Less Reliable
  • Less Effective Service

Mervin L.

  • Role: Consultant
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2023

Features and UI disappoint

Likeliness to Recommend

1 /10

What differentiates Google Chat from other similar products?

There's nothing much to differentiate it.

What is your favorite aspect of this product?

It's part of the Google Workspace.

What do you dislike most about this product?

It feels like it has long been abandoned.

What recommendations would you give to someone considering this product?

I'd rather that it's merged with Google Meet.

Pros

  • Caring
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Cons

  • Wastes Time

Salih K.

  • Role: Sales Marketing
  • Industry: Consulting
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Nov 2023

Great within Google Workspace

Likeliness to Recommend

8 /10

What differentiates Google Chat from other similar products?

Using this product daily and never experiences a problem so far.

What is your favorite aspect of this product?

Integration with Google Workspace makes this tool indispensable.

What do you dislike most about this product?

I really think if the interface might be more intuitive.

What recommendations would you give to someone considering this product?

I'd recommend them to get benefit of this tool as much as possible.

Pros

  • Caring
  • Helps Innovate
  • Reliable
  • Performance Enhancing

Most Popular Google Chat Comparisons

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