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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
95 Plan to Renew
1
Since last award
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Fair
- Acts with Integrity
- Reliable
- Enables Productivity
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
- Role: Information Technology
- Industry: Media
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Don't get it
Likeliness to Recommend
Cons
- Leverages Incumbent Status
- Less Reliable
- Less Effective Service
Mervin L.
- Role: Consultant
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Features and UI disappoint
Likeliness to Recommend
What differentiates Google Chat from other similar products?
There's nothing much to differentiate it.
What is your favorite aspect of this product?
It's part of the Google Workspace.
What do you dislike most about this product?
It feels like it has long been abandoned.
What recommendations would you give to someone considering this product?
I'd rather that it's merged with Google Meet.
Pros
- Caring
- Helps Innovate
- Continually Improving Product
- Reliable
Cons
- Wastes Time

Salih K.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: End User of Application
Submitted Nov 2023
Great within Google Workspace
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Using this product daily and never experiences a problem so far.
What is your favorite aspect of this product?
Integration with Google Workspace makes this tool indispensable.
What do you dislike most about this product?
I really think if the interface might be more intuitive.
What recommendations would you give to someone considering this product?
I'd recommend them to get benefit of this tool as much as possible.
Pros
- Caring
- Helps Innovate
- Reliable
- Performance Enhancing