.svg.png)
What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
Need Assistance?
We're here to help you with understanding our reports and the data inside to help you make decisions.
Get AssistanceGoogle Chat Ratings
Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
to access more information on Google Chat.
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Derek M.
- Role: C-Level
- Industry: Technology
- Involvement: End User of Application
Submitted Dec 2023
Fantastic for small teams with simple needs
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Simplicity, integrated with other Google apps
What is your favorite aspect of this product?
Simplicity and speed
What do you dislike most about this product?
Lack of features and extensions
What recommendations would you give to someone considering this product?
Consider this tool if you are running a smaller team with basic needs
Pros
- Reliable
- Performance Enhancing
- Efficient Service
- Effective Service
Cons
- Commodity Features

Muhammad A.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Dec 2023
Ease of use, and affordable
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It's easily accessible and integrated with google workspaces giving user freedom for easy file sharing
What is your favorite aspect of this product?
Threaded conversation with real time communication between staffs
What do you dislike most about this product?
Lack of breath of features like it competitors
What recommendations would you give to someone considering this product?
It's very good for beginners and easy files collaboration so i will recommend google chat
Pros
- Enables Productivity
- Effective Service
- Inspires Innovation
- Saves Time
Cons
- Commodity Features

Sujith B.
- Role: Sales Marketing
- Industry: Consulting
- Involvement: Business Leader or Manager
Submitted Dec 2023
Improved file management for file heavy tasks
Likeliness to Recommend
What differentiates Google Chat from other similar products?
distinguishes with seamless integration into G Suite, offering collaboration & file sharing,
What is your favorite aspect of this product?
Improved file management
What do you dislike most about this product?
Optimization for Performance More Comprehensive Training Resources
What recommendations would you give to someone considering this product?
Train users adequately. Customize your settings for optimal collaboration. Regularly update for enhanced features to get the best out of G-chats
Pros
- Security Protects
- Trustworthy
- Inspires Innovation
- Caring
Cons
- Less Effective Service
- Wastes Time
- Vendor Friendly Policies