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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Mugdha S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Jan 2024
Text messaging platform
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is integrated with google apps and can be used in collabaration with google drive, google calendars, so it becomes easy to track the event at one Place. I also liked the interface as it is very intuitive and easy to use.
What is your favorite aspect of this product?
I like the notification feature that is the pop up button where I can get the instant notifications in my chat and It allows me not to miss any notificiations.
What do you dislike most about this product?
Google chat is only integarted with google apps and doesnot get intregrated with third party applications.
What recommendations would you give to someone considering this product?
Excellent product for meetinngs
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
FREDERICK S.
- Role: Human Resources
- Industry: Transportation
- Involvement: End User of Application
Submitted Jan 2024
ease communication
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google chat is integrated with google workspace this make access calendar, meeting and sending messages easy.
What is your favorite aspect of this product?
Creating space for chatting is easy and supports multi messages send and receiving from different clients. Sharing files from google drive is very easy.
What recommendations would you give to someone considering this product?
Easy to setup and send calendar invites.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Unique Features

Sanket p.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Jan 2024
good Instant messaging tool for enterprise.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat made the business communication so simple and effective. it is competing with Slack and similar kind of collaboration tool but i really find Google meet simple and effective in all term, in term of performance it delivers best. it is secure and support cross platform integration and communication.
What is your favorite aspect of this product?
we can create task from the chat and add thing directly to calendar with very minimum efforts. we can use emojis and modern gifs as well.
What do you dislike most about this product?
Till now google chat worked really fine for us, the only problem we face till now is at the time of sharing the large files, it got stuck and we were not receiving any response from it, it was very unusual but we have face only few times.
What recommendations would you give to someone considering this product?
For Large enterprises, Google meet would be a ideal choice, without a doubt its a great business message tool around the globe.
Pros
- Continually Improving Product
- Acts with Integrity
- Generous Negotitation
- Appreciates Incumbent Status