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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
1
Since last award
94 Plan to Renew
84 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Sakshi S.
- Role: Consultant
- Industry: Technology
- Involvement: IT Development, Integration, and Administration
Submitted Feb 2024
Communication is made easy with Google Chat
Likeliness to Recommend
What differentiates Google Chat from other similar products?
It offers great features such as chats, file sharing, screen sharing and much more thereby making collaboration and communication seamless.
What is your favorite aspect of this product?
The software is affordable and easily Integrates with other Google products.
What do you dislike most about this product?
The Instant video call function has been removed which was very useful for users.
What recommendations would you give to someone considering this product?
Google Chat makes it so much easier to know when other employees are off, and shouldn't be bothered.
Pros
- Helps Innovate
- Enables Productivity
- Efficient Service
- Acts with Integrity
Jacob S.
- Role: Sales Marketing
- Industry: Education
- Involvement: End User of Application
Submitted Feb 2024
Very easy to use - cost effective - anyone can use
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The integration into the full office suite of products offered by Google - if your office used the Google suite, Gchat is seamlessly integrated
What is your favorite aspect of this product?
Direct messaging
What do you dislike most about this product?
Lack of cross platform compatibility
What recommendations would you give to someone considering this product?
It is extremely intuitive to use and is very reliable
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity
Cons
- Commodity Features

Kiran R.
- Role: Sales Marketing
- Industry: Other
- Involvement: End User of Application
Submitted Feb 2024
communication with friends now more easy.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
talk with friends instantly. easy to use and chats.
What is your favorite aspect of this product?
just create a Gmail account and start chatting with friends.
What do you dislike most about this product?
sharing limitations of size. and otherwise all good.
What recommendations would you give to someone considering this product?
connect with your friends . talk, share, receive instant without any issues. easy to use and accurate.
Pros
- Continually Improving Product
- Performance Enhancing
- Trustworthy
- Unique Features