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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews

Samanvitha K.
- Role: Operations
- Industry: Education
- Involvement: End User of Application
Submitted Mar 2024
Best platform for Connectivity, Collaboration etc.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat organizes conversations into threads, making it easier to follow and manage multiple discussions within a single chat room or direct message. This helps keep conversations organized and reduces clutter. When compared with other products
What is your favorite aspect of this product?
Users can start a chat conversation with a colleague directly from their Gmail inbox, making it easy to discuss an email thread or share files without leaving the email interface, They can schedule meetings and events in Google Calendar and easily invite participants to join via Google Chat, facilitating coordination and communication around scheduling.
What do you dislike most about this product?
I did not find any dislikes.
What recommendations would you give to someone considering this product?
I recommend making use of threaded conversations to keep discussions organized, especially in busy chat rooms or group discussions where multiple topics are being discussed simultaneously. This helps in tracking conversations and reduces clutter.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing

Iyer A.
- Role: Sales Marketing
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Mar 2024
The best chat system - across all platforms
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Barebones and free cost, but with the ability to connect to ALL google products. Fast chat, faster meetings. The agility is unmatched.
What is your favorite aspect of this product?
Speed of use, does not lag. Even with large groups and multiple tabs of groups.
What do you dislike most about this product?
Has some trouble with certain attachments, and doesn't always accurately display user status (Here, away, busy, etc)
What recommendations would you give to someone considering this product?
If you don't have 50,000 employees, you can get by just fine with G Chat for free for the most part.
Pros
- Continually Improving Product
- Reliable
- Trustworthy
- Efficient Service

Zulfan H.
- Role: Information Technology
- Industry: Technology
- Involvement: IT Leader or Manager
Submitted Feb 2024
Potentially great collaboration tools
Likeliness to Recommend
What differentiates Google Chat from other similar products?
The all in one features once you purchased GWS is there, so it is an effective licensing models, in another thing, the GWS' feature that allows users yo store virtually any size of file that then can be integrated with Google chat is something else
What is your favorite aspect of this product?
Light in use and user friendly
What do you dislike most about this product?
It could have been more if the vendor is exploring more possibility like approval matrix, ability to import from other similar product ( incase of migration ), and the no minimize button in Mac at least may look minimum but it is impacting users, the push notification if you're offline is also needed
What recommendations would you give to someone considering this product?
If there is no sufficient budget to buy other collaboration tools, this tool can do the job for their organization
Pros
- Client's Interest First
- Helps Innovate
- Continually Improving Product
- Reliable