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Google Chat Logo
Google Chat Logo
Google

Google Chat

Composite Score
8.8 /10
CX Score
9.1 /10
Category
Google Chat
8.8 /10

What is Google Chat?

From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.

Company Details


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Awards & Recognition

Google Chat won the following awards in the Business Instant Messaging - Enterprise category

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Google Chat Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Chat.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

87 Likeliness to Recommend

94 Plan to Renew

85 Satisfaction of Cost Relative to Value

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Since last award


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+92 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Chat?

2% Negative
5% Neutral
93% Positive

Pros

  • Acts with Integrity
  • Reliable
  • Enables Productivity
  • Efficient Service

Feature Ratings

Average 83

Instant Messaging

86

Notifications

83

File Sharing Collaboration

82

Search

82

Integration With Productivity Tools

81

Document Collaboration

81

Granular Access Management

80

Cross Platform Support

80

Vendor Capability Ratings

Average 81

Ease of Implementation

84

Usability and Intuitiveness

83

Business Value Created

82

Ease of IT Administration

81

Quality of Features

81

Ease of Data Integration

80

Availability and Quality of Training

80

Ease of Customization

80

Breadth of Features

79

Product Strategy and Rate of Improvement

79

Vendor Support

78

Google Chat Reviews

Samanvitha K.

  • Role: Operations
  • Industry: Education
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Mar 2024

Best platform for Connectivity, Collaboration etc.

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

Google Chat organizes conversations into threads, making it easier to follow and manage multiple discussions within a single chat room or direct message. This helps keep conversations organized and reduces clutter. When compared with other products

What is your favorite aspect of this product?

Users can start a chat conversation with a colleague directly from their Gmail inbox, making it easy to discuss an email thread or share files without leaving the email interface, They can schedule meetings and events in Google Calendar and easily invite participants to join via Google Chat, facilitating coordination and communication around scheduling.

What do you dislike most about this product?

I did not find any dislikes.

What recommendations would you give to someone considering this product?

I recommend making use of threaded conversations to keep discussions organized, especially in busy chat rooms or group discussions where multiple topics are being discussed simultaneously. This helps in tracking conversations and reduces clutter.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Iyer A.

  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Mar 2024

The best chat system - across all platforms

Likeliness to Recommend

10 /10

What differentiates Google Chat from other similar products?

Barebones and free cost, but with the ability to connect to ALL google products. Fast chat, faster meetings. The agility is unmatched.

What is your favorite aspect of this product?

Speed of use, does not lag. Even with large groups and multiple tabs of groups.

What do you dislike most about this product?

Has some trouble with certain attachments, and doesn't always accurately display user status (Here, away, busy, etc)

What recommendations would you give to someone considering this product?

If you don't have 50,000 employees, you can get by just fine with G Chat for free for the most part.

Pros

  • Continually Improving Product
  • Reliable
  • Trustworthy
  • Efficient Service

Zulfan H.

  • Role: Information Technology
  • Industry: Technology
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Feb 2024

Potentially great collaboration tools

Likeliness to Recommend

9 /10

What differentiates Google Chat from other similar products?

The all in one features once you purchased GWS is there, so it is an effective licensing models, in another thing, the GWS' feature that allows users yo store virtually any size of file that then can be integrated with Google chat is something else

What is your favorite aspect of this product?

Light in use and user friendly

What do you dislike most about this product?

It could have been more if the vendor is exploring more possibility like approval matrix, ability to import from other similar product ( incase of migration ), and the no minimize button in Mac at least may look minimum but it is impacting users, the push notification if you're offline is also needed

What recommendations would you give to someone considering this product?

If there is no sufficient budget to buy other collaboration tools, this tool can do the job for their organization

Pros

  • Client's Interest First
  • Helps Innovate
  • Continually Improving Product
  • Reliable

Most Popular Google Chat Comparisons

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