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What is Google Chat?
From direct messages to group conversations, Google Chat helps teams and businesses collaborate fluidly and efficiently from anywhere. Securely connect with anyone you work with, and take group work to the next level with shared chat, files and tasks.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
87 Likeliness to Recommend
94 Plan to Renew
85 Satisfaction of Cost Relative to Value
1
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+92 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Chat?
Pros
- Acts with Integrity
- Reliable
- Enables Productivity
- Efficient Service
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Instant Messaging
Notifications
File Sharing Collaboration
Search
Integration With Productivity Tools
Document Collaboration
Granular Access Management
Cross Platform Support
Vendor Capability Ratings
Ease of Implementation
Usability and Intuitiveness
Business Value Created
Ease of IT Administration
Quality of Features
Ease of Data Integration
Availability and Quality of Training
Ease of Customization
Breadth of Features
Product Strategy and Rate of Improvement
Vendor Support
Google Chat Reviews
Carter G.
- Role: Student Academic
- Industry: Transportation
- Involvement: Vendor Selection and Purchasing
Submitted May 2024
Super easy to use!
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Ease of use
What is your favorite aspect of this product?
Ease of use and affordable for what I鈥檓 willing to pay
What do you dislike most about this product?
Uniqueness and something to set apart from competition
What recommendations would you give to someone considering this product?
Definitely look into cross platform and simplicity of this product vs others
Pros
- Performance Enhancing
- Enables Productivity
- Unique Features
- Inspires Innovation
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted May 2024
Excellent collaboration tool with robust features
Likeliness to Recommend
Pros
- Helps Innovate
- Reliable
- Performance Enhancing
- Enables Productivity

Somin S.
- Role: Sales Marketing
- Industry: Finance
- Involvement: Business Leader or Manager
Submitted May 2024
Fantastic and satisfactory product.
Likeliness to Recommend
What differentiates Google Chat from other similar products?
Google Chat is a secure communications tool designed to provide easy business communications within the Google Workspace ecosystem.
What is your favorite aspect of this product?
With Google Chat, teams collaborate via text, build collaborative chat rooms, share documents, deliver presentations, and establish web conferences.
What do you dislike most about this product?
Nothing.
What recommendations would you give to someone considering this product?
A user-friendly messaging tool I like it how easy it is to search for a contact within the chat. It also enables me set reminders, which keeps me on tabs of all the things I need to do throughout the day. The messaging app is reliable and very secure. It allows for all of us with Gmail accounts to interact seamlessly.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing