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Google

Google Authenticator

Composite Score
8.9 /10
CX Score
9.3 /10
Category
Google Authenticator
8.9 /10

What is Google Authenticator?

Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).

Company Details


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Google Authenticator Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Google Authenticator.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

90 Likeliness to Recommend

95 Plan to Renew

87 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+95 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Google Authenticator?

2% Negative
3% Neutral
95% Positive

Pros

  • Reliable
  • Trustworthy
  • Efficient Service
  • Respectful

Feature Ratings

Average 82

Multi-Device Protection

86

OTP Authentication

86

Email Authentication

86

Authentication Assurance Level (AAL)

83

Biometrics Authentication

83

Soft Token Authentication

83

Browser Push Notifications

81

Role and User Management

81

Role-Based Multi-Factor Authentication

81

Integration APIs

81

Phisher Resistance MFA

80

Vendor Capability Ratings

Average 82

Business Value Created

86

Ease of Implementation

85

Ease of IT Administration

85

Usability and Intuitiveness

85

Quality of Features

84

Breadth of Features

82

Ease of Data Integration

81

Product Strategy and Rate of Improvement

79

Ease of Customization

79

Availability and Quality of Training

78

Vendor Support

78

Google Authenticator Reviews

Tamika M.

  • Role: C-Level
  • Industry: Technology
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Dec 2024

Generating OTP codes without internet connection.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator stands out for being a platform that connects directly to Google Workspace, which guarantees that you can always recover the keys that you have associated with this platform by simply accessing your Google account. Google Auth works without an internet connection, codes are generated whether or not you have an internet connection, that doesn't matter, this helps a lot if you need to access an account urgently and you don't have an internet connection on your mobile device.

What is your favorite aspect of this product?

You can transfer all Google Auth keys to another device by simply pressing the "transfer accounts" option. This way you can send all your keys to another device without having to access the Google account. It allows you to store multiple Google accounts, this helps you to have different OTP keys stored in multiple Google accounts and thus you can have your keys organized. The app works smoothly at all times, there is no delay in obtaining a new OTP key to access an account or service, that's fantastic.

What do you dislike most about this product?

Google Auth does not have any biometric or fingerprint security to access the app that stores the keys, this is very negative thing because anyone who has access to our mobile device can access our keys without using any authentication to enter the app. It is necessary to implement this security to store all the keys even more securely. Google Auth does not have an attractive interface, it is a very basic and minimalist design.

What recommendations would you give to someone considering this product?

I recommend always having the keys linked to a Google Workspace account, this way you can recover all the keys in very few steps in case you lose access to the default mobile device for some reason.

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Tuot N.

  • Role: Information Technology
  • Industry: Finance
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Dec 2024

Easy to use. Good.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator stands out for its simplicity, offline functionality, and seamless integration with Google services, ensuring reliable, secure 2FA.

What is your favorite aspect of this product?

My favorite aspect of Google Authenticator is its simplicity, quick setup process, and offline functionality, ensuring secure access anytime.

What do you dislike most about this product?

I dislike Google Authenticator's lack of cloud backup and multi-device sync, making account recovery challenging if a device is lost.

What recommendations would you give to someone considering this product?

Ensure you securely store backup codes for each account, as Google Authenticator lacks cloud sync. Consider it for its simplicity and reliability if you prioritize offline functionality over advanced features.

Pros

  • Reliable
  • Enables Productivity
  • Trustworthy
  • Efficient Service

KHIM L.

  • Role: Information Technology
  • Industry: Banking
  • Involvement: IT Leader or Manager
Validated Review
Verified Reviewer

Submitted Nov 2024

Features disappoint.

Likeliness to Recommend

9 /10

What differentiates Google Authenticator from other similar products?

Google Authenticator does not require a Google account to function, which means it works entirely offline. Google Authenticator has recently introduced a QR-based device-to-device transfer feature.

What is your favorite aspect of this product?

Unlike competitors that default to cloud backups, Google Authenticator keeps everything local to the device unless manually transferred, giving more privacy-conscious users a layer of security against potential cloud breaches

What do you dislike most about this product?

The burden is on the user to manually transfer accounts or keep printed backup codes.

What recommendations would you give to someone considering this product?

Use a Password Manager with Secure Notes, If the platform allows, store backup keys or seed codes in a password manager that supports secure notes. This will give you a fallback option if you lose access to Google Authenticator

Pros

  • Helps Innovate
  • Continually Improving Product
  • Reliable
  • Performance Enhancing

Most Popular Google Authenticator Comparisons

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