What is Google Authenticator?
Google Authenticator is a software-based authenticator made by Google that uses a 2-Step Verification (also known as two-factor authentication) thereby adding an extra layer of security to your account. You sign in with something you know (your password) and something you have (a code sent to your phone).
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
90 Likeliness to Recommend
95 Plan to Renew
87 Satisfaction of Cost Relative to Value
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+95 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Google Authenticator?
Pros
- Reliable
- Trustworthy
- Efficient Service
- Respectful
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Multi-Device Protection
OTP Authentication
Email Authentication
Authentication Assurance Level (AAL)
Biometrics Authentication
Soft Token Authentication
Browser Push Notifications
Role and User Management
Role-Based Multi-Factor Authentication
Integration APIs
Phisher Resistance MFA
Vendor Capability Ratings
Business Value Created
Ease of Implementation
Ease of IT Administration
Usability and Intuitiveness
Quality of Features
Breadth of Features
Ease of Data Integration
Product Strategy and Rate of Improvement
Ease of Customization
Availability and Quality of Training
Vendor Support
Google Authenticator Reviews
Kalungi C.
- Role: C-Level
- Industry: Not for Profit
- Involvement: IT Development, Integration, and Administration
Submitted Oct 2024
Most secure tool for OTP and security logins token
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
The mobile app is super-fast and does not come with a lot of issues like failure of OTP delivery
What is your favorite aspect of this product?
It is free to use the solution and does not come with any cost, as well like it integrates with most tools and always have backup code to use in case you do lose access to the tool
What do you dislike most about this product?
It is a must to store the code under Google accounts and often would only work when you do have internet connections
What recommendations would you give to someone considering this product?
For security and OTP codes, I would recommend the solution
Pros
- Reliable
- Performance Enhancing
- Enables Productivity
- Unique Features
Thomas B S.
- Role: Information Technology
- Industry: Transportation
- Involvement: Business Leader or Manager
Submitted Sep 2024
Simple Free Authenticator, It just works!
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
It's connected to your Google account for syncing/backup purposes.
What is your favorite aspect of this product?
Ease of use (tap to copy code, easy to see "expiration" timeout timer)
What do you dislike most about this product?
Would love a complete authentication platform (similar to KeePass) to keep passwords safe & accessible along side the 2FA.
What recommendations would you give to someone considering this product?
If you need a 2FA authentication app on your mobile device, this fits the bill!
Pros
- Reliable
- Enables Productivity
- Saves Time
- Security Protects
Cons
- Slower Product Innovation
Devaraj S.
- Role: Information Technology
- Industry: Banking
- Involvement: IT Leader or Manager
Submitted Sep 2024
Robust two factors authentication
Likeliness to Recommend
What differentiates Google Authenticator from other similar products?
No logging in generation of One time password even for N number of applicants integrations.
What is your favorite aspect of this product?
The products supporta for more applications to integrate with it and linked with email id. Even changing the phone, using unique mail IDs we can get the same configured otp for all the applications which is configured.
What do you dislike most about this product?
Facing some lagging in few of the Android model. But doing manual refresh solves the temporary issue.
What recommendations would you give to someone considering this product?
Adopting the applications is very helpfull since there is no limitations of configuring the one time passwords.
Pros
- Continually Improving Product
- Reliable
- Efficient Service
- Saves Time
