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Freshsales Logo Award Winner Product Badge
Freshsales Logo Award Winner Product Badge
Freshworks Inc.

Freshsales

Composite Score
7.5 /10
CX Score
7.6 /10
Category
Freshsales
7.5 /10

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details


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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value


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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative
8% Neutral
90% Positive

Pros

  • Performance Enhancing
  • Trustworthy
  • Respectful
  • Acts with Integrity

Feature Ratings

Average 81

Collaboration

84

Lead Management

83

Sales Management

83

Activity and Workflow Management

81

Analytics and Reporting

80

Customer Service Management

80

Account and Contact Management

79

Mobile

79

Telephony and Call Center Management

78

Marketing Management

77

Quote Contract and Proposal

73

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

85

Ease of Implementation

84

Usability and Intuitiveness

83

Ease of Data Integration

82

Availability and Quality of Training

82

Ease of IT Administration

82

Quality of Features

81

Business Value Created

80

Breadth of Features

79

Vendor Support

79

Ease of Customization

79

Freshsales Reviews

Nataliea L.

  • Role: Sales Marketing
  • Industry: Manufacturing
  • Involvement: Business Leader or Manager
Validated Review
Verified Reviewer

Submitted Jul 2022

FreshSales is an extremely helpful application.

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It鈥檚 really easy to use. Automation of their Sales Sequence where we can send an email to users once the contact is formed or the standing is changed. It mechanically sends the mail to contacts. It reduces hands and is so easy to create.

What is your favorite aspect of this product?

It鈥檚 a platform that supported sales automation and managing potential clients, it permits us to grasp the interaction of the clients, and their marketing information and to know the worth that it can have for the industrial processes and this helps us to know everything concerning the clients, potential customers and helps to search out new customers, except giving options to establ帽ish a better use, it contains a well-structured calendar, customized chats, sales arguments and updates with an administrator for the campaigns, it conjointly encompasses an affordable cost with time.

What do you dislike most about this product?

They have so many options but what I dislike is once I write a mail from fresh salespeople who are in cc, their contacts are conjointly created within the CRM. Therefore I even have to delete them manually.

What recommendations would you give to someone considering this product?

It鈥檚 an awfully smart service to use as a management tool for your work groups as a result it helps you supply them an easy, straightforward and safe use, it offers them functions wherever they will work without any drawback and you鈥檒l be able to offer them benefits, and this assist increases your organization relationships and offer better alternatives to your potential customers.

Pros

  • Continually Improving Product
  • Performance Enhancing
  • Trustworthy
  • Unique Features
  • Role: Sales Marketing
  • Industry: Transportation
  • Involvement: End User of Application
Validated Review
Anonymous Reviewer

Submitted Jul 2022

Freshworks Amazing CRM Tool for Professionals!

Likeliness to Recommend

8 /10

Pros

  • Helps Innovate
  • Reliable
  • Trustworthy
  • Efficient Service

Mary S.

  • Role: Sales Marketing
  • Industry: Media
  • Involvement: End User of Application
Validated Review
Verified Reviewer

Submitted Jun 2022

"Freshsales helps you achieve marketing objectives

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

I do all of my own work. My requirements are met by the program, which allows me to keep track of my contacts with clients. The CRM system is one of my favorites since it is so simple to use that it is difficult to tell out from other systems.

What is your favorite aspect of this product?

The user interface is simple to grasp, and the process of getting started is also quite straightforward. They're always willing to help and provide us great suggestions for CRM sites to check out. Every member of the chat support staff has been really helpful. In addition, I believe the cost is reasonable for most businesses.

What do you dislike most about this product?

There has to be a lot more intelligence in the integrations with internal email providers like Mailchimp. In addition, the plugin doesn't allow us to make any changes to client information. We'd like it a lot if the plugin allowed us to make changes to the lead information directly. In addition, the remarks include no hyperlinks.

What recommendations would you give to someone considering this product?

I believe the cost to small enterprises is substantial. Larger firms may also benefit from it, although they may choose to upgrade to more complicated software in the future. Freshsales also provides a wide range of useful integrations. I think it's also ideal for teams of people from various regions to collaborate on projects. All of the users' data is up to date and in sync.

Pros

  • Helps Innovate
  • Reliable
  • Performance Enhancing
  • Enables Productivity

Most Popular Freshsales Comparisons

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