Freshsales Customer Reviews 2025

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Freshworks Inc.

Freshsales

Composite Score

7.5 /10

CX Score

7.6 /10

83 Reviews

What is Freshsales?

Freshsales provides a solution which allows you to make calls, send emails, schedule tasks and book meetings all from within the platform, enabling more sales throughout the process. Communicate with relevant context, personalize follow-ups, and automate routine tasks with Freshsales.

Company Details

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Awards & Recognition

Freshsales won the following awards in the Customer Relationship Management - Small Business category

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2024 Data Quadrant Champion

2024

2 Top Rated Capabilities

0 Top Rated Features

2024

2024 Emotional Footprint Champion

2024

Strategy and Innovation

2024

1 Top Rated Capabilities

0 Top Rated Features

2023

Freshsales Ratings

Real user data aggregated to summarize the product performance and customer experience.
Download the entire Product Scorecard to access more information on Freshsales.

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

84 Likeliness to Recommend

91 Plan to Renew

1
Since last award

81 Satisfaction of Cost Relative to Value

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Emotional Footprint Overview

Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.

+89 Net Emotional Footprint

The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.

How much do users love Freshsales?

2% Negative

8% Neutral

90% Positive

Pros

Performance Enhancing
Trustworthy
Respectful
Acts with Integrity

Feature Ratings

Average 81

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Average 81

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization

Also Featured in...

Lead Management

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Freshsales Reviews

Anuj P.

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Verified Reviewer

Submitted Nov 2022

Amazing Product for every company

Likeliness to Recommend

9 /10

What differentiates Freshsales from other similar products?

An online, cloud-based CRM called Freshsales Classic has features including integrated phone and email, user activity tracking, lead scoring, and more.

What is your favorite aspect of this product?

Easy to use and offering the greatest automated marketing services is Freshsales. Freshsales Classic, an online cloud-based CRM, provides functions including integrated phone and email, user activity tracking, lead scoring, and more.

What do you dislike most about this product?

To be honest, nothing. They might have access to some additional features. But eventually, they'll pay attention to it. Currently, the program is brand-new. Adding color modifications to their career page may be quite helpful. However, I suppose it is a benefit you are receiving from other projects.

What recommendations would you give to someone considering this product?

Utilizing the software is quite simple. It's what we appreciate most about FreshTeam. Information entry and management for each candidate is simple and quick. The dashboard is highly clear and easy to use. Ideal for hiring managers and recruiters who want to monitor each step of the process in detail.

Pros

Efficient Service
Effective Service
Respectful
Over Delivered

G. G.

Role: Sales Marketing
Industry: Technology
Involvement: End User of Application

Validated Review

Verified Reviewer

Submitted Nov 2022

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

8 /10

What differentiates Freshsales from other similar products?

It is easy to setup, understand and kickoff new projects. Straight forward no nonsense CRM, that is well thought out. Not clunky like how some other product could be. For a company scaling from 0, this is the CRM to start and grow into.

What is your favorite aspect of this product?

Simplicity of how accounts, contacts and leads are mapped. Easy UI and regular updates on features.

What do you dislike most about this product?

Could be faster. When there is a lot of data in the platform, it could struggle with reporting and just the general speed of getting things out.

What recommendations would you give to someone considering this product?

Definitely test it out end to end. The new version performs way better than what it used to be. Having a suite of products along with it from Freshworks also makes it easier to scale.

Pros

Continually Improving Product
Reliable
Trustworthy
Efficient Service

Role: Sales Marketing
Industry: Technology
Involvement: Business Leader or Manager

Validated Review

Anonymous Reviewer

Submitted Nov 2022

Easy to implement, but lacking features.

Likeliness to Recommend

5 /10

Pros

Continually Improving Product
Respectful
Fair
Acts with Integrity

Cons

Commodity Features
Under Delivered
Less Caring

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Freshsales

What is Freshsales?

Company Details

Need Assistance?

Awards & Recognition

2024 Data Quadrant Champion

2024 Emotional Footprint Champion

Freshsales Ratings

84 Likeliness to Recommend

91 Plan to Renew

1 Since last award

81 Satisfaction of Cost Relative to Value

Emotional Footprint Overview

+89 Net Emotional Footprint

How much do users love Freshsales?

Pros

Feature Ratings Average rating of all product features, some of which may not be shown below

Collaboration Includes ability to view, share and direct work between co-workers in real or near real-time.

Lead Management Track and optimize prospective customers through lead generation, customer inquiry and capture, filtering, grading distribution, and contact/lead nurturing.

Sales Management Lead gen, pipeline management, team & geography-based assignment. Compensation & contract management. Ability to pull customer data from the social cloud.

Activity and Workflow Management Text or code-based and visual workflow designers.

Analytics and Reporting Includes historical & real-time dashboard visualizations, detailed & summary reporting and easy data extraction for data analysis.

Customer Service Management Includes case and ticket management, automatic escalation rules, advanced resolution tools, multi-channel integration, and in-band response capabilities.

Account and Contact Management Customizable records with customer demographic information, account history, and billing information.

Mobile Ability to support multiple devices, OSes and platforms using mobile optimized, HTML-based web access and/or native applications.

Telephony and Call Center Management Computer-telephony integration for bringing call info into the CRM suite. Advanced call recording, scripting, queuing, and Interactive Voice Response (IVR).

Marketing Management Multi-channel campaign management and analytics, budget tracking, click-to-lead capabilities, and social property management, keyword mining, and analytics.

Quote Contract and Proposal Includes web portals, quoting capabilities, order tracking and fulfillment, and rapid deployment templates for e-commerce sites.

Vendor Capability Ratings Average rating of all vendor capabilities, some of which may not be shown below

Product Strategy and Rate of Improvement Vendors who don't stay on top of emerging needs and trends won't enable you to meet your business goals. Use this data to separate innovators from imposters.

Ease of Implementation Successfully implementing new software is necessary to realize its full value and promote end user adoption. This data indicates whether or not the product is easy to implement.

Usability and Intuitiveness End user learning curves cost the organization money. Pay attention to your end users' technical ability to determine how important UX is in your purchase.

Ease of Data Integration Use this data to determine whether the product will cause headaches or make data integration easy.

Availability and Quality of Training Effective and readily available training enables users to get the most out of the software you've chosen. Use this section to make sure your vendor's training programs and materials measure up.

Ease of IT Administration This data indicates whether IT personnel will be able to resolve issues and perform configurations efficiently and effectively.

Quality of Features Feature quality is just as important as quantity. Use this data to determine if this product will do what you're purchasing it to do, easily, intuitively, reliably, and effectively.

Business Value Created Software needs to create value for employees, customers, partners, and, ultimately, shareholders. This data expresses user satisfaction - or lack thereof - with the product's business value.

Breadth of Features Users prefer feature rich software that enables them to perform diverse series of tasks. This data expresses user satisfaction with the product's breadth of features.

Vendor Support The importance of vendor support will vary for each organization depending on internal capabilities, but there will always be issues that only the vendor can resolve.

Ease of Customization Don't get bogged down in a difficult customization; use this data to make sure you can easily achieve the functionality you need for your particular situation.

Also Featured in...

Lead Management

Freshsales Reviews

Anuj P.

Amazing Product for every company

Likeliness to Recommend

Pros

G. G.

Simple. Elegant and definitely easy to use!

Likeliness to Recommend

Pros

Easy to implement, but lacking features.

Likeliness to Recommend

Pros

Cons

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Title

1
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Feature Ratings

Collaboration

Lead Management

Sales Management

Activity and Workflow Management

Analytics and Reporting

Customer Service Management

Account and Contact Management

Mobile

Telephony and Call Center Management

Marketing Management

Quote Contract and Proposal

Vendor Capability Ratings

Product Strategy and Rate of Improvement

Ease of Implementation

Usability and Intuitiveness

Ease of Data Integration

Availability and Quality of Training

Ease of IT Administration

Quality of Features

Business Value Created

Breadth of Features

Vendor Support

Ease of Customization