What is Experience Communications Platform?
Put the customer at the center of everything you do without breaking a sweat鈥攁nywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
4
Since last award
93 Plan to Renew
4
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Experience Communications Platform?
Pros
- Altruistic
- Reliable
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Ticket Management
Workforce Management
Skills Based Routing
Knowledge Management
Contact Center Analytics
Call Scripting and Call Flow Management
Multi Channel Queue Management
Call Recording
Contact Center Compliance Management
Screen Prompts
Multi Channel Intake Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Quality of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Also Featured in...
Experience Communications Platform Reviews
Mahesh P.
- Role: Sales Marketing
- Industry: Manufacturing
- Involvement: End User of Application
Submitted Oct 2022
Attractive call centre features for maximum reach
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
There are numerous features designed to make communications as smooth as possible. These include instant messaging tools, team messaging, unlimited online faxing, social media messaging, advanced call routing, and live chat
What is your favorite aspect of this product?
8x8 has straightforward work and admin dashboards that make navigation easier, irrespective of how we wish to customize the service
What do you dislike most about this product?
I want to use the hot desking feature to enable multiple users to log into one phone and keep our business operations running round the clock through rotating shift schedules without any downtimes
What recommendations would you give to someone considering this product?
8脳8 Contact Center scores high for its wide range of advanced features, competitively priced tier-based plans, and ability to allow plenty of integrations
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
Seth R.
- Role: Information Technology
- Industry: Recreation
- Involvement: Business Leader or Manager
Submitted Mar 2020
Works great & allows our agents to work from home!
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
8x8 Call Center is much easier to manage than in-house PBX, and because it is cloud-based, it allows users to work from anywhere. The ease of implementation was greater, and the cost lower, with 8x8 than with alternatives we considered.
What is your favorite aspect of this product?
Centralized management is easy to use, and productivity has been increased overall through centralized communications throughout our organization, minimized IT support requirements, and it allowing our users to be productive from a work at the home environment - or from anywhere else that they might go!
What do you dislike most about this product?
8x8 Customer Service could be a little better. They are not always the quickest to resolve issues, and sometimes they try to deny responsibility for certain issues as well.
What recommendations would you give to someone considering this product?
8x8 Contact Center technology works well for our small business, allowing us to centralize our communications despite having a geographically diverse workforce with most employees working from different locations or their own homes.
Pros
- Helps Innovate
- Continually Improving Product
- Reliable
- Performance Enhancing
