What is Experience Communications Platform?
Put the customer at the center of everything you do without breaking a sweat鈥攁nywhere in the world. Our powerful cloud-based call center software is extremely flexible, quick to deploy and simple to use.
Company Details
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Real user data aggregated to summarize the product performance and customer experience.
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Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
86 Likeliness to Recommend
4
Since last award
93 Plan to Renew
4
Since last award
80 Satisfaction of Cost Relative to Value
2
Since last award
Emotional Footprint Overview
Product scores listed below represent current data. This may be different from data contained in reports and awards, which express data as of their publication date.
+90 Net Emotional Footprint
The emotional sentiment held by end users of the software based on their experience with the vendor. Responses are captured on an eight-point scale.
How much do users love Experience Communications Platform?
Pros
- Altruistic
- Reliable
- Friendly Negotiation
- Performance Enhancing
How to read the Emotional Footprint
The Net Emotional Footprint measures high-level user sentiment towards particular product offerings. It aggregates emotional response ratings for various dimensions of the vendor-client relationship and product effectiveness, creating a powerful indicator of overall user feeling toward the vendor and product.
While purchasing decisions shouldn't be based on emotion, it's valuable to know what kind of emotional response the vendor you're considering elicits from their users.
Footprint
Negative
Neutral
Positive
Feature Ratings
Ticket Management
Workforce Management
Skills Based Routing
Knowledge Management
Contact Center Analytics
Call Scripting and Call Flow Management
Multi Channel Queue Management
Call Recording
Contact Center Compliance Management
Screen Prompts
Multi Channel Intake Integration
Vendor Capability Ratings
Usability and Intuitiveness
Ease of Implementation
Availability and Quality of Training
Quality of Features
Ease of Customization
Vendor Support
Ease of IT Administration
Breadth of Features
Product Strategy and Rate of Improvement
Business Value Created
Ease of Data Integration
Also Featured in...
Experience Communications Platform Reviews
Anubhav O.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
8x8: Reliable Communication Power
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
Experience Communications Platform blends internal team communication and customer support into a single experience. Instead of managing separate apps for meetings, phone calls, and contact centers, 8x8 lets you control it all from one platform with consistent quality across every feature.
What is your favorite aspect of this product?
I鈥檓 a big fan of how clear and stable the video conferencing is, even when network conditions aren鈥檛 perfect. It gives you peace of mind knowing your important meetings or client calls won鈥檛 suddenly crash or lag out at the worst moment.
What do you dislike most about this product?
The interface design feels a little too "corporate" and rigid. Some menus could definitely be made more intuitive, especially for new users who just want to jump in and get started without reading a guide.
What recommendations would you give to someone considering this product?
Before you sign up, make sure you鈥檙e clear on how much support you鈥檒l need 鈥� especially if you plan to roll it out to a large team. 8x8 is packed with features, but getting the full benefit depends on setting it up properly from day one.
Pros
- Includes Product Enhancements
- Reliable
- Trustworthy
- Efficient Service
Rishabh A.
- Role: Information Technology
- Industry: Technology
- Involvement: End User of Application
Submitted Apr 2025
8x8:, Versatile Communications Platform
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
It merges communication and customer service tools into a single ecosystem. It鈥檚 not just a video calling app or a phone service 鈥� it also gives businesses built-in analytics, integrations, and global calling capabilities, which many others charge extra for or don鈥檛 offer natively.
What is your favorite aspect of this product?
I value how scalable 8x8 is. Whether you're running a small team or a large enterprise, the platform adapts easily without feeling overcomplicated. You can add new users, set up new locations, and adjust features without needing major technical support.
What do you dislike most about this product?
Occasional lag in the desktop application updates. Sometimes new versions roll out with minor bugs that could have been caught earlier.
What recommendations would you give to someone considering this product?
Before choosing 8x8, I would suggest clearly mapping out your communication needs 鈥� not just today but over the next couple of years. 8x8 has a lot of features, and it鈥檚 best to align your plan with the right subscription tier from the start so you don鈥檛 pay for tools you won鈥檛 use.
Pros
- Continually Improving Product
- Client Friendly Policies
- Performance Enhancing
- Efficient Service
Faizan S.
- Role: Sales Marketing
- Industry: Construction
- Involvement: Business Leader or Manager
Submitted Apr 2025
Quick to setup and clean interface,
Likeliness to Recommend
What differentiates Experience Communications Platform from other similar products?
Easy to implement with third party tools like Microsoft Teams and Salesforce.
What is your favorite aspect of this product?
New users can be onboarded very easy and quickly. It works on multiple device platforms like mobile phones, desktop etc.
What do you dislike most about this product?
Customer support is slow and unresponsive over chat.
What recommendations would you give to someone considering this product?
You can implement it if it fits your requirements.
Pros
- Reliable
- Enables Productivity
- Unique Features
- Inspires Innovation
